Instructor: Kristi McLaughlin, ESPAC Consultant
Start Date: October 1, 2021
End Date: November 30, 2021
Registration Fee: $150
This online training course is designed for ADA complementary paratransit managers who are ready to improve the service offered to their customers by taking paratransit service to the next level. As an advanced level course, it will not cover basic requirements of running a paratransit system. Course content highlights using performance measures to improve service, going above and beyond the ADA, social media, training strategies for preparing your staff, strategic management and leadership skills.