Training Schedule

Practical De-escalation Strategi... @ Zoom Webinar

Sep 17 @ 12:00 pm – 1:30 pm

Description: Every transit employee will encounter frustrated, upset, or emotionally charged passengers. Knowing how to respond calmly and professionally can help prevent situations from escalating while promoting a safer experience for everyone. This webinar explores practical de-escalation techniques, effective communication strategies, and methods for recognizing early warning signs of escalating behavior. Participants will learn approaches[...]

Oct

Tue

11:00 am Effective Communication and Deve... @ Zoom Virtual Workshop

Effective Communication and Deve... @ Zoom Virtual Workshop

Oct 13 @ 11:00 am – 3:00 pm

Description: When providing information about your services to the public through marketing materials, user guides, social media posts and other communication, it is important to remember that people with low vision, hearing loss, motor impairment or cognitive disabilities may be receiving this much needed information. Join us to review the effective communications requirements according to[...]

Oct

Thu

12:00 pm Wheelchairs, Mobility Devices, a... @ Zoom Webinar

Wheelchairs, Mobility Devices, a... @ Zoom Webinar

Oct 15 @ 12:00 pm – 2:00 pm

Description: Public transportation agencies regularly pose questions to ESPA about accommodating a wide range of mobility devices, including devices that were not originally designed as wheelchairs but are being used by individuals with disabilities for mobility. You asked, we are answering. This webinar provides a practical overview of ADA requirements related to wheelchair transportation, securement,[...]

Oct

Mon

11:00 am Determining ADA Complementary Pa... @ Zoom Virtual Workshop

Determining ADA Complementary Pa... @ Zoom Virtual Workshop

Oct 26 @ 11:00 am – 2:00 pm

Description: This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements[...]

Oct

Wed

11:00 am Determining ADA Complementary Pa... @ Zoom Virtual Workshop

Determining ADA Complementary Pa... @ Zoom Virtual Workshop

Oct 28 @ 11:00 am – 2:00 pm

Oct

Fri

11:00 am Determining ADA Complementary Pa... @ Zoom Virtual Workshop

Determining ADA Complementary Pa... @ Zoom Virtual Workshop

Oct 30 @ 11:00 am – 2:00 pm

Nov

Mon