Course Schedule

Instructor: Kristi McLaughlin, ESPAC Consultant Registration Fee: $150 ADA Complementary Paratransit Management Essentials will address key elements related to relationship building with passengers, the public and governing boards. Content highlights customer service management, effective communication, public engagement strategies, building effective relationships with governing bodies and policy development, amendment and implementation. The course is self-study with no[...]

Instructor: Kristi McLaughlin, ESPAC Consultant Registration Fee: $150 Travel trainers are in a unique position to make connections within their communities to increase the potential for independent mobility. This course starts with an overview of the Americans with Disabilities Act and public transportation and how this important piece of federal legislation connects with travel training,[...]

Instructor: Kristi McLaughlin, ESPAC Consultant Registration Fee: $150 This course provides information about different aspects of travel training programs including variations in programs, scope, people served, data collection and reporting, and program evaluation. Learners will have the opportunity to fully explore and assess their own program.  The course is self-study with no scheduled meeting times. [...]

Presenter : Kristi McLaughlin, ESPAC Consultant Webinar Available From/To: October 1 – October 31, 2019 Registration/Purchase Fee: $25 Introduction to Street Crossing for Travel Trainers addresses the variety of tools, technologies and other equipment travel trainers can use when teaching safe street crossings. Participants will gain information about intersection design and accessibility, and what tools[...]

Presenter : Kristi McLaughlin, ESPAC Consultant Webinar Available From/To: November 1 – November 30, 2019 Registration/Purchase Fee: $25 Best Practices in ADA Complementary Paratransit Appeals Policy and Practice provides information on best practices from across the country in ADA Complementary Paratransit appeals policy and practices, including appealing denial of eligibility, conditions placed upon eligibility, no[...]

Presenter : Kristi McLaughlin, ESPAC Consultant Registration Fee: $25 Intersection Design, Accessible Equipment, and Tools for Teaching Street Crossing addresses the variety of tools, technologies and other equipment travel trainers can use when teaching safe street crossings. Participants will gain information about intersection design and accessibility, and what tools (both high-tech and low-tech) can be[...]

Presenter : Carol Wright Kenderdine, ESPA Consulting Webinar Available From/To: January 1 – January 31, 2020 Registration/Purchase Fee: $25 ADA Complementary Paratransit Emergency Preparedness addresses the role of ADA Complementary Paratransit service in emergency preparedness planning. Planning accessible transportation for people with disabilities in emergency situations can be complex and challenging. Communities must consider many[...]

Instructor : Kristi McLaughlin, ESPAC Consultant Registration Fee: $150 Advanced Travel Training Strategies is now a comprehensive online course is an online course covering advanced travel trainer strategies including working with trainees with psychiatric disabilities and other less common disabilities, behavioral strategies and techniques from a trainer perspective, using physical strategies safely, advanced street crossing[...]

Instructor: Kristi McLaughlin, ESPAC Consultant Registration Fee: $150 This online training course is designed for ADA complementary paratransit managers who are ready to improve the service offered to their customers by taking paratransit service to the next level. As an advanced level course, it will not cover basic requirements of running a paratransit system.  Course content[...]

Instructor: Kristi McLaughlin, ESPAC Consultant Registration Fee: $150 Transportation and the ADA Description: Have you ever wondered how many companions are allowed to ride with a complementary paratransit eligible passenger? Or how much assistance a bus operator is required to provide to a passenger with a disability in boarding the bus? Or how many service[...]

Presenter : Kristi McLaughlin, ESPAC Consultant Webinar Available From/To: January 1 – January 31, 2020 Registration/Purchase Fee: $25 Travel Training Data Collection Standards addresses the foundation of data and data collection.  The session covers what is data and data collection, methods and standards used for data collection and types of data analytics as appropriate for[...]

Presenter : Carol Wright Kenderdine, ESPA Consulting Webinar Available From/To: February 1 – February 29, 2020 Registration/Purchase Fee: $25 ADA Complementary Paratransit: Responding to Emergencies addresses considerations to be made when the paratransit preparedness plan must be put into action. Topics include coordination with other agencies, methods of communication, emergency communication, locating and assisting people[...]

Presenter : Kristi McLaughlin, ESPAC Consultant Webinar Available From/To: February 1-February 29, 2020 Registration/Purchase Fee: $25 Importance of Data Collection for Travel Training Programs addresses the ever-important role that data collection and training outcomes play in travel instruction. In addition to learning about a variety of tools and methods for collecting travel instruction data, learners[...]