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Working together to build accessible communities for all!

Easterseals Project Action, a division of Easterseals, Inc., provides customized training solutions and technical expertise on the Americans with Disabilities Act and accessible transportation for transportation providers, human service agencies, states, regional agencies, tribal nations, and communities with the goal of working together to build accessible communities for all!

Travel Training Certification and Instruction

New and veteran travel trainers can now earn CUTR-certified travel trainer credentials.

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Training on Americans with Disabilities Act Requirements

Customized training to suit your organization’s needs, covering a range of topics and travel modalities.

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Customer Service & Effective Communication

Learn the role of quality customer service in providing accessible transportation that is efficient and effective.

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Transit Management Training

Management and operations training to strengthen the effectiveness of your organization.

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Facilitation and Public Engagement

ESPA Consulting staff are available to facilitate sessions or meetings in an objective and inclusive manner.

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Paratransit Management Certification and Instruction

Paratransit managers of all experience levels can earn CUTR-certified credentials.

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Upcoming Events

Click event for more information.

Jan
13
Tue
12:00 pm Mobility Management & Community ... @ Zoom Virtual Workshop
Mobility Management & Community ... @ Zoom Virtual Workshop
Jan 13 @ 12:00 pm – 2:00 pm
Description: Mobility Managers have a unique advantage in the transportation industry, and can connect with riders one-on-one, or network with other human services providers in the community. This session provides industry insights and guides participants through various elements to community outreach, like how to craft your messaging to different members of the community from riders[...]
Jan
20
Tue
12:00 pm Etiquette and Effective Communic... @ Zoom Virtual Workshop
Etiquette and Effective Communic... @ Zoom Virtual Workshop
Jan 20 @ 12:00 pm – 2:00 pm
Description: This 4-hour workshop aims to educate call takers on appropriate communication with people with disabilities. The workshop covers various topics including assisting difficult customers, effective communication and the ADA, and disability awareness and etiquette. Date: Tuesday, January 20 & Friday, January 23, 2026 Time: 12:00pm–2:00pm ET/11:00am-1:00pm CT/10:00am-12:00pm MT/9:00am-11:00am PT each day Instructor: Kristi McLaughlin,[...]
Jan
21
Wed
12:00 pm 10 Steps to Starting a Travel Tr... @ Zoom Virtual Workshop
10 Steps to Starting a Travel Tr... @ Zoom Virtual Workshop
Jan 21 @ 12:00 pm – 2:00 pm
Description: This webinar is designed to help organizations develop and implement successful travel training programs. This session outlines key steps, from identifying community needs and securing funding to recruiting travel trainers and marketing the program. It provides valuable insights into best practices, stakeholder engagement, and program administration to ensure individuals, including people with disabilities and[...]
Jan
22
Thu
12:00 pm How Passengers with Disabilities... @ Zoom Virtual Workshop
How Passengers with Disabilities... @ Zoom Virtual Workshop
Jan 22 @ 12:00 pm – 1:30 pm
Description: This webinar is designed to educate participants on how people with disabilities travel independently in their communities. The webinar covers the use of service animals and white canes, mobility devices such as wheelchairs, scooters, walkers and more, the use of technology to aid in traveling independently, and the role of personal care attendants in[...]
Jan
23
Fri
12:00 pm Etiquette and Effective Communic... @ Zoom Virtual Workshop
Etiquette and Effective Communic... @ Zoom Virtual Workshop
Jan 23 @ 12:00 pm – 2:00 pm
Description: This 4-hour workshop aims to educate call takers on appropriate communication with people with disabilities. The workshop covers various topics including assisting difficult customers, effective communication and the ADA, and disability awareness and etiquette. Date: Tuesday, January 20 & Friday, January 23, 2026 Time: 12:00pm–2:00pm ET/11:00am-1:00pm CT/10:00am-12:00pm MT/9:00am-11:00am PT each day Instructor: Kristi McLaughlin,[...]
Jan
27
Tue
11:00 am Navigating Accessibility: Unders... @ Zoom Virtual Workshop
Navigating Accessibility: Unders... @ Zoom Virtual Workshop
Jan 27 @ 11:00 am – 2:00 pm
Description: Join us for this session on ensuring compliance with accessibility standards in public transportation. This session will provide an overview of the Americans with Disabilities Act (ADA) and its non-discrimination mandates. We’ll delve into the specifics of fixed-route transit systems, covering essential aspects such as wheelchair securement, bus stop accessibility, and wheelchair boarding procedures[...]