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Working together to build accessible communities for all!

Easterseals Project Action Consulting, a division of Easterseals, Inc., provides customized training solutions and technical expertise on the Americans with Disabilities Act and accessible transportation for transportation providers, human service agencies, states, regional agencies, tribal nations, and communities with the goal of working together to build accessible communities for all!

Travel Training Certification and Instruction

New and veteran travel trainers can now earn CUTR-certified travel trainer credentials.

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Training on Americans with Disabilities Act Requirements

Customized training to suit your organization’s needs, covering a range of topics and travel modalities.

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Customer Service & Effective Communication

Learn the role of quality customer service in providing accessible transportation that is efficient and effective.

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Transit Management Training

Management and operations training to strengthen the effectiveness of your organization.

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Facilitation and Public Engagement

ESPA Consulting staff are available to facilitate sessions or meetings in an objective and inclusive manner.

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Paratransit Management Certification and Instruction

Paratransit managers of all experience levels can earn CUTR-certified credentials.

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Upcoming Events

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Jul
11
Mon
all-day ADA Complementary Paratransit Ma... @ Online Course
ADA Complementary Paratransit Ma... @ Online Course
Jul 11 all-day
Instructor: Kristi McLaughlin, ESPA Consultant Start Date: July 11, 2022 End Date: August 31, 2022 Registration Fee: $150 ADA Complementary Paratransit Management Essentials will address key elements related to relationship building with passengers, the public and governing boards. Content highlights customer service management, effective communication, public engagement strategies, building effective relationships with governing bodies and[...]
all-day Elements of a Travel Training Pr... @ Online Course
Elements of a Travel Training Pr... @ Online Course
Jul 11 all-day
Instructor: Kristi McLaughlin, ESPAC Consultant Registration Fee: $150 Start Date: July 11, 2022 End Date: August 31, 2022 This course provides information about different aspects of travel training programs including variations in programs, scope, people served, data collection and reporting, and program evaluation. Learners will have the opportunity to fully explore and assess their own program. **NOTE:[...]
Aug
1
Mon
all-day Best Practices in ADA Complement... @ Pre-Recorded Webinar
Best Practices in ADA Complement... @ Pre-Recorded Webinar
Aug 1 all-day
Presenter : Kristi McLaughlin, ESPAC Consultant Webinar Available From/To: August 1 – 31, 2021 Registration/Purchase Fee: $25 Best Practices in ADA Complementary Paratransit Appeals Policy and Practice provides information on best practices from across the country in ADA Complementary Paratransit appeals policy and practices, including appealing denial of eligibility, conditions placed upon eligibility, no shows[...]
all-day Intersection Design, Accessible ... @ Pre-Recorded Webinar
Intersection Design, Accessible ... @ Pre-Recorded Webinar
Aug 1 all-day
Presenter : Kristi McLaughlin, ESPAC Consultant Registration Fee: $25 Available from: August 1 – 31, 2022 Intersection Design, Accessible Equipment, and Tools for Teaching Street Crossing addresses the variety of tools, technologies and other equipment travel trainers can use when teaching safe street crossings. Participants will gain information about intersection design and accessibility, and what tools[...]
Sep
1
Thu
all-day Travel Training for O&M Speciali... @ Online Course
Travel Training for O&M Speciali... @ Online Course
Sep 1 all-day
Instructor: Kristi McLaughlin (ESPAC Consultant) and Kelly Krispinski (COMS, Travel Trainer, and ESPAC Consultant) Start Date: September 1, 2022 End Date: September 30, 2022 Registration Fee: $75 This online training course is designed for Orientation & Mobility Specialists who want to learn more or are interested in becoming travel trainers. The content is focused on the[...]
Oct
3
Mon
all-day ADA Complementary Paratransit Em... @ Pre-Recorded Webinar
ADA Complementary Paratransit Em... @ Pre-Recorded Webinar
Oct 3 all-day
Presenter : Carol Wright Kenderdine, Vice President, Transportation and Mobility, Easterseals Webinar Available From/To: October 3-31, 2021 Registration/Purchase Fee: $25 ADA Complementary Paratransit Emergency Preparedness addresses the role of ADA Complementary Paratransit service in emergency preparedness planning. Planning accessible transportation for people with disabilities in emergency situations can be complex and challenging. Communities must consider[...]
all-day Community Connections & Your Rol... @ Online Course
Community Connections & Your Rol... @ Online Course
Oct 3 all-day
Instructor: Kristi McLaughlin, ESPAC Consultant Registration Fee: $150 Start Date: October 3, 2022 End Date: November 30, 2022 Travel trainers are in a unique position to make connections within their communities to increase the potential for independent mobility. This course starts with an overview of the Americans with Disabilities Act and public transportation and how this important[...]
all-day Taking ADA Complementary Paratra... @ Online Course
Taking ADA Complementary Paratra... @ Online Course
Oct 3 all-day
Instructor: Kristi McLaughlin, ESPAC Consultant Start Date: October 3, 2022 End Date: November 30, 2022 Registration Fee: $150 This online training course is designed for ADA complementary paratransit managers who are ready to improve the service offered to their customers by taking paratransit service to the next level. As an advanced level course, it will not[...]