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Working together to build accessible communities for all!

Easterseals Project Action, a division of Easterseals, Inc., provides customized training solutions and technical expertise on the Americans with Disabilities Act and accessible transportation for transportation providers, human service agencies, states, regional agencies, tribal nations, and communities with the goal of working together to build accessible communities for all!

Travel Training Certification and Instruction

New and veteran travel trainers can now earn CUTR-certified travel trainer credentials.

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Training on Americans with Disabilities Act Requirements

Customized training to suit your organization’s needs, covering a range of topics and travel modalities.

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Customer Service & Effective Communication

Learn the role of quality customer service in providing accessible transportation that is efficient and effective.

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Transit Management Training

Management and operations training to strengthen the effectiveness of your organization.

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Facilitation and Public Engagement

ESPA Consulting staff are available to facilitate sessions or meetings in an objective and inclusive manner.

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Paratransit Management Certification and Instruction

Paratransit managers of all experience levels can earn CUTR-certified credentials.

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Upcoming Events

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Jun
30
Tue
12:00 pm Successfully Dealing with Annoyi... @ Zoom Webinar
Successfully Dealing with Annoyi... @ Zoom Webinar
Jun 30 @ 12:00 pm – 1:30 pm
Description: Have you ever said, “That person drives me crazy!”? Has anyone ever said that about you? We all have people in our lives who pose challenges. However, people can’t drive you crazy if you don’t give them the keys. This webinar will provide ideas and concrete practices that you can implement immediately. These proven[...]
Jul
9
Thu
11:00 am Effective Communication and Deve... @ Zoom Virtual Workshop
Effective Communication and Deve... @ Zoom Virtual Workshop
Jul 9 @ 11:00 am – 3:00 pm
Description: When providing information about your services to the public through marketing materials, user guides, social media posts and other communication, it is important to remember that people with low vision, hearing loss, motor impairment or cognitive disabilities may be receiving this much needed information. Join us to review the effective communications requirements according to[...]
Jul
13
Mon
11:00 am Determining ADA Complementary Pa... @ Zoom Virtual Workshop
Determining ADA Complementary Pa... @ Zoom Virtual Workshop
Jul 13 @ 11:00 am – 3:00 pm
Description: This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements[...]
Jul
15
Wed
11:00 am Determining ADA Complementary Pa... @ Zoom Virtual Workshop
Determining ADA Complementary Pa... @ Zoom Virtual Workshop
Jul 15 @ 11:00 am – 3:00 pm
Description: This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements[...]
Jul
17
Fri
11:00 am Determining ADA Complementary Pa... @ Zoom Virtual Workshop
Determining ADA Complementary Pa... @ Zoom Virtual Workshop
Jul 17 @ 11:00 am – 3:00 pm
Description: This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements[...]
Jul
20
Mon
11:00 am Determining ADA Complementary Pa... @ Zoom Virtual Workshop
Determining ADA Complementary Pa... @ Zoom Virtual Workshop
Jul 20 @ 11:00 am – 3:00 pm
Description: This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements[...]
Jul
22
Wed
11:00 am Determining ADA Complementary Pa... @ Zoom Virtual Workshop
Determining ADA Complementary Pa... @ Zoom Virtual Workshop
Jul 22 @ 11:00 am – 3:00 pm
Description: This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements[...]
Jul
28
Tue
12:00 pm Etiquette and Effective Communic... @ Zoom Virtual Workshop
Etiquette and Effective Communic... @ Zoom Virtual Workshop
Jul 28 @ 12:00 pm – 2:00 pm
Description: This 4-hour workshop aims to educate call takers on appropriate communication with people with disabilities. The workshop covers various topics including assisting difficult customers, effective communication and the ADA, and disability awareness and etiquette. Date: Tuesday, July 28 & Thursday, July 30, 2026 Time: 12:00pm–2:00pm ET/11:00am-1:00pm CT/10:00am-12:00pm MT/9:00am-11:00am PT each day Instructor: Kristi McLaughlin,[...]