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Working together to build accessible communities for all!

Easterseals Project Action Consulting, a division of Easterseals, Inc., provides customized training solutions and technical expertise on the Americans with Disabilities Act and accessible transportation for transportation providers, human service agencies, states, regional agencies, tribal nations, and communities with the goal of working together to build accessible communities for all!

Travel Training Certification and Instruction

New and veteran travel trainers can now earn CUTR-certified travel trainer credentials.

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Training on Americans with Disabilities Act Requirements

Customized training to suit your organization’s needs, covering a range of topics and travel modalities.

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Customer Service & Effective Communication

Learn the role of quality customer service in providing accessible transportation that is efficient and effective.

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Transit Management Training

Management and operations training to strengthen the effectiveness of your organization.

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Facilitation and Public Engagement

ESPA Consulting staff are available to facilitate sessions or meetings in an objective and inclusive manner.

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Paratransit Management Certification and Instruction

Paratransit managers of all experience levels can earn CUTR-certified credentials.

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Upcoming Events

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Oct
1
Tue
all-day ADA Complementary Paratransit Ap... @ Pre-Recorded Webinar
ADA Complementary Paratransit Ap... @ Pre-Recorded Webinar
Oct 1 – Oct 31 all-day
Presenter : Kristi McLaughlin, ESPAC Consultant Webinar Available From/To: October 1 – Octobert 31, 2019 Registration/Purchase Fee: $25 ADA Complementary Paratransit Appeals Process Requirements addresses the requirements under the ADA with regards to paratransit appeals, including eligibility decisions, no shows, and suspensions.  Topics to be covered include what decisions carry the right of the applicant/passenger[...]
all-day ADA Complementary Paratransit Ma... @ Online Course
ADA Complementary Paratransit Ma... @ Online Course
Oct 1 – Nov 30 all-day
Instructor: Kristi McLaughlin, ESPAC Consultant Registration Fee: $150 ADA Complementary Paratransit Management Essentials will address key elements related to relationship building with passengers, the public and governing boards. Content highlights customer service management, effective communication, public engagement strategies, building effective relationships with governing bodies and policy development, amendment and implementation. The course is self-study with no[...]
all-day Community Connections & Your Rol... @ Online Course
Community Connections & Your Rol... @ Online Course
Oct 1 – Nov 30 all-day
Instructor: Kristi McLaughlin, ESPAC Consultant Registration Fee: $150 Travel trainers are in a unique position to make connections within their communities to increase the potential for independent mobility. This course starts with an overview of the Americans with Disabilities Act and public transportation and how this important piece of federal legislation connects with travel training,[...]
all-day Elements of a Travel Training Pr... @ Online Course
Elements of a Travel Training Pr... @ Online Course
Oct 1 – Nov 30 all-day
Instructor: Kristi McLaughlin, ESPAC Consultant Registration Fee: $150 This course provides information about different aspects of travel training programs including variations in programs, scope, people served, data collection and reporting, and program evaluation. Learners will have the opportunity to fully explore and assess their own program.  The course is self-study with no scheduled meeting times. [...]
all-day Introduction to Street Crossing ... @ Pre-Recorded Webinar
Introduction to Street Crossing ... @ Pre-Recorded Webinar
Oct 1 – Oct 31 all-day
Presenter : Kristi McLaughlin, ESPAC Consultant Webinar Available From/To: October 1 – October 31, 2019 Registration/Purchase Fee: $25 Introduction to Street Crossing for Travel Trainers addresses the variety of tools, technologies and other equipment travel trainers can use when teaching safe street crossings. Participants will gain information about intersection design and accessibility, and what tools[...]
Oct
3
Thu
2:00 pm Effective Transportation Policy ... @ Live Webinar
Effective Transportation Policy ... @ Live Webinar
Oct 3 @ 2:00 pm – 3:15 pm
Presenter : Kristi McLaughlin, ESPAC Consultant Date: October 3, 2019 Time: 2 p.m. Eastern Registration Fee: $25 Effective Transportation Policy Development will offer a step-by-step process for developing and amending policies to strengthen and support the vision and mission of the program. It will also include sample policies for hot topics in fixed-route and ADA complementary[...]
Nov
1
Fri
all-day Best Practices in ADA Complement... @ Pre-Recorded Webinar
Best Practices in ADA Complement... @ Pre-Recorded Webinar
Nov 1 – Nov 30 all-day
Presenter : Kristi McLaughlin, ESPAC Consultant Webinar Available From/To: November 1 – November 30, 2019 Registration/Purchase Fee: $25 Best Practices in ADA Complementary Paratransit Appeals Policy and Practice provides information on best practices from across the country in ADA Complementary Paratransit appeals policy and practices, including appealing denial of eligibility, conditions placed upon eligibility, no[...]
all-day Intersection Design, Accessible ... @ Pre-Recorded Webinar
Intersection Design, Accessible ... @ Pre-Recorded Webinar
Nov 1 – Nov 30 all-day
Presenter : Kristi McLaughlin, ESPAC Consultant Registration Fee: $25 Intersection Design, Accessible Equipment, and Tools for Teaching Street Crossing addresses the variety of tools, technologies and other equipment travel trainers can use when teaching safe street crossings. Participants will gain information about intersection design and accessibility, and what tools (both high-tech and low-tech) can be[...]