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Working together to build accessible communities for all!

Easterseals Project Action Consulting, a division of Easterseals, Inc., provides customized training solutions and technical expertise on the Americans with Disabilities Act and accessible transportation for transportation providers, human service agencies, states, regional agencies, tribal nations, and communities with the goal of working together to build accessible communities for all!

Travel Training Certification and Instruction

New and veteran travel trainers can now earn CUTR-certified travel trainer credentials.

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Training on Americans with Disabilities Act Requirements

Customized training to suit your organization’s needs, covering a range of topics and travel modalities.

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Customer Service & Effective Communication

Learn the role of quality customer service in providing accessible transportation that is efficient and effective.

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Transit Management Training

Management and operations training to strengthen the effectiveness of your organization.

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Facilitation and Public Engagement

ESPA Consulting staff are available to facilitate sessions or meetings in an objective and inclusive manner.

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Paratransit Management Certification and Instruction

Paratransit managers of all experience levels can earn CUTR-certified credentials.

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Upcoming Events

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Feb
11
Mon
all-day ADA Complementary Paratransit Ma...
ADA Complementary Paratransit Ma...
Feb 11 – Mar 22 all-day
Instructors: Kristi McLaughlin, ESPAC Consultant Registration Fee: $150 ADA Complementary Paratransit Management Essentials will address key elements related to relationship building with passengers, the public and governing boards. Content highlights customer service management, effective communication, public engagement strategies, building effective relationships with governing bodies and policy development, amendment and implementation. The course is self-study with no[...]
all-day Community Connections & Your Rol...
Community Connections & Your Rol...
Feb 11 – Mar 22 all-day
Instructors: Kristi McLaughlin, ESPAC Consultant Registration Fee: $150 Travel trainers are in a unique position to make connections within their communities to increase the potential for independent mobility. This course starts with an overview of the Americans with Disabilities Act and public transportation and how this important piece of federal legislation connects with travel training,[...]
all-day Elements of a Travel Training Pr...
Elements of a Travel Training Pr...
Feb 11 – Mar 22 all-day
Instructors: Kristi McLaughlin, ESPAC Consultant Registration Fee: $150 This course provides information about different aspects of travel training programs including variations in programs, scope, people served, data collection and reporting, and program evaluation. Learners will have the opportunity to fully explore and assess their own program.  The course is self-study with no scheduled meeting times. [...]
all-day Introduction to ADA Complementar...
Introduction to ADA Complementar...
Feb 11 – Mar 22 all-day
Instructors: Kristi McLaughlin, ESPAC Consultant Registration Fee: $150 This online training course is designed for ADA complementary paratransit managers who are new to the field. Content highlights the history of the the disability movement, paratransit eligibility, human resources management, key considerations in paratransit operations, and the basics in financial management that all paratransit managers need to know. The[...]
all-day Taking ADA Complementary Paratra...
Taking ADA Complementary Paratra...
Feb 11 – Mar 22 all-day
Instructors: Kristi McLaughlin, ESPAC Consultant Registration Fee: $150 This online training course is designed for ADA complementary paratransit managers who are ready to improve the service offered to their customers by taking paratransit service to the next level. As an advanced level course, it will not cover basic requirements of running a paratransit system.  Course content[...]
Feb
27
Wed
2:00 pm Introduction to Street Crossing ...
Introduction to Street Crossing ...
Feb 27 @ 2:00 pm – 3:00 pm
Time : 2:00–3:30pm ET/1:00-2:30pm CT/11:00am-12:30pm PT Presenter : Kristi McLaughlin, ESPAC Consultant Registration Fee: $25 Introduction to Street Crossing for Travel Trainers: The Must Know Info will address the crucial topic of safely teaching street crossing. Participants will learn the importance of developing methods and strategies to aid in one-on-one travel instruction and the in-depth[...]
Mar
6
Wed
2:00 pm ADA Complementary Paratransit Ap...
ADA Complementary Paratransit Ap...
Mar 6 @ 2:00 pm – 3:30 pm
Time : 2:00–3:30pm ET/1:00-2:30pm CT/11:00am-12:30pm PT Presenter : Kristi McLaughlin, ESPAC Consultant Registration Fee: $25 ADA Complementary Paratransit Appeals Process Requirements will address the requirements under the ADA with regards to paratransit appeals, including eligibility decisions, no shows, and suspensions.  Topics to be covered include what decisions carry the right of the applicant/passenger to appeal,[...]
Mar
11
Mon
all-day Introduction to Travel Training ... @ Nugget Casino Resort
Introduction to Travel Training ... @ Nugget Casino Resort
Mar 11 – Mar 13 all-day
Dates : March 11-13, 2019 Location : Nugget Casino Resort 1100 Nugget Ave., Sparks NV 89431 Instructor : Kristi McLaughlin, ESPAC Consultant Registration Fee: $250 Introduction to Travel Training  is an intensive three-day course with classroom and field instruction. Participants will receive a workbook and access to a collection of useful electronic resources ready to use when they[...]