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Working together to build accessible communities for all!

Easterseals Project Action Consulting, a division of Easterseals, Inc., provides customized training solutions and technical expertise on the Americans with Disabilities Act and accessible transportation for transportation providers, human service agencies, states, regional agencies, tribal nations, and communities with the goal of working together to build accessible communities for all!

Travel Training Certification and Instruction

New and veteran travel trainers can now earn CUTR-certified travel trainer credentials.

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Training on Americans with Disabilities Act Requirements

Customized training to suit your organization’s needs, covering a range of topics and travel modalities.

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Customer Service & Effective Communication

Learn the role of quality customer service in providing accessible transportation that is efficient and effective.

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Transit Management Training

Management and operations training to strengthen the effectiveness of your organization.

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Facilitation and Public Engagement

ESPA Consulting staff are available to facilitate sessions or meetings in an objective and inclusive manner.

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Paratransit Management Certification and Instruction

Paratransit managers of all experience levels can earn CUTR-certified credentials.

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Upcoming Events

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Jul
1
Mon
all-day Introduction to ADA Complementar... @ Online Course
Introduction to ADA Complementar... @ Online Course
Jul 1 – Aug 31 all-day
Instructor: Kristi McLaughlin, ESPAC Consultant Registration Fee: $150 This online training course is designed for ADA complementary paratransit managers who are new to the field. Content highlights the history of the the disability movement, paratransit eligibility, human resources management, key considerations in paratransit operations, and the basics in financial management that all paratransit managers need to know. The[...]
all-day Introduction to Travel Training ... @ Online Course
Introduction to Travel Training ... @ Online Course
Jul 1 – Sep 20 all-day
Instructor : Kristi McLaughlin, ESPAC Consultant Registration Fee: $200 Introduction to Travel Training  is now a comprehensive online course with hands-on, field activities. Participants will receive a workbook and access to a collection of useful electronic resources ready to use once they complete the course. The course consists of ten modules and covers strategies for[...]
Aug
1
Thu
all-day Best Practices in Travel Trainin... @ Pre-Recorded Webinar
Best Practices in Travel Trainin... @ Pre-Recorded Webinar
Aug 1 – Aug 31 all-day
Presenter : Kristi McLaughlin, ESPAC Consultant Webinar Available From/To: August 1 – August 31, 2019 Registration/Purchase Fee: $25 Best Practices in Travel Training Assessments addresses the role of the assessment as the foundation in one-on-one travel instruction, as well as the methods that travel trainers can use to respectfully and thoroughly assess a prospective trainee’s[...]
all-day Implementing Conditional Eligibi... @ Pre-Recorded Webinar
Implementing Conditional Eligibi... @ Pre-Recorded Webinar
Aug 1 – Aug 31 all-day
Presenter : Kristi McLaughlin, ESPAC Consultant Webinar Available From/To: August 1 – August 31, 2019 Registration/Purchase Fee: $25 Implementing Conditional Eligibility for ADA Complementary Paratransit will address how to schedule trips based on a person’s conditional eligibility for ADA Complementary Paratransit. Once the determination has been made that a person can ride fixed-route transit for[...]
Sep
5
Thu
2:00 pm 10 Steps to Starting a Travel Tr... @ Live Webinar
10 Steps to Starting a Travel Tr... @ Live Webinar
Sep 5 @ 2:00 pm – 3:15 pm
Presenter : Kristi McLaughlin, ESPAC Consultant Date: September 5, 2019 Time: 2 p.m. Eastern Registration Fee: $25 10 Steps to Starting a Travel Training Program will provide the steps essential to developing a successful travel training program. With rising costs of demand responsive transportation options including ADA Complementary Paratransit and medical transportation, training on how[...]
Oct
1
Tue
all-day ADA Complementary Paratransit Ap... @ Pre-Recorded Webinar
ADA Complementary Paratransit Ap... @ Pre-Recorded Webinar
Oct 1 – Oct 31 all-day
Presenter : Kristi McLaughlin, ESPAC Consultant Webinar Available From/To: October 1 – Octobert 31, 2019 Registration/Purchase Fee: $25 ADA Complementary Paratransit Appeals Process Requirements addresses the requirements under the ADA with regards to paratransit appeals, including eligibility decisions, no shows, and suspensions.  Topics to be covered include what decisions carry the right of the applicant/passenger[...]
all-day ADA Complementary Paratransit Ma... @ Online Course
ADA Complementary Paratransit Ma... @ Online Course
Oct 1 – Nov 30 all-day
Instructor: Kristi McLaughlin, ESPAC Consultant Registration Fee: $150 ADA Complementary Paratransit Management Essentials will address key elements related to relationship building with passengers, the public and governing boards. Content highlights customer service management, effective communication, public engagement strategies, building effective relationships with governing bodies and policy development, amendment and implementation. The course is self-study with no[...]
all-day Community Connections & Your Rol... @ Online Course
Community Connections & Your Rol... @ Online Course
Oct 1 – Nov 30 all-day
Instructor: Kristi McLaughlin, ESPAC Consultant Registration Fee: $150 Travel trainers are in a unique position to make connections within their communities to increase the potential for independent mobility. This course starts with an overview of the Americans with Disabilities Act and public transportation and how this important piece of federal legislation connects with travel training,[...]