Easterseals Project Action is pleased to offer the following webinars and workshops. Check back often as a variety of accessible transportation related topics will be covered throughout the year. We also offer customized remote or in-person training opportunities. If you are interested in receiving a quote for customized, private training, fill out a training request form.
Virtual Webinars and Workshops
See the Determining ADA Paratransit Eligibility Workshop , the ESPA University Virtual Workshop, the ADA Etiquette, Communication, and Bus Operator Assistance Workshop, and the Etiquette & Effective Communication with People with Disabilities for Call Center Staff Workshop pages for information on these popular professional development opportunities. The dates and times for scheduled workshops are below. Each person participating must register separately.
2026 Webinars and Workshops
AUGUST
Title: Navigating Accessibility: Understanding Fixed-Route and Paratransit ADA Requirements (remote mini-workshop)
Date: August 27, 2026
Time: 11:00am–2:00pm ET/10:00am-1:00pm CT/9:00am-12:00pm MT/8:00am-11:00am PT
Registration Fee: $75 (credit card payment is required)
Description: Join us for this session on ensuring compliance with accessibility standards in public transportation. This session will provide an overview of the Americans with Disabilities Act (ADA) and its non-discrimination mandates. We’ll delve into the specifics of fixed-route transit systems, covering essential aspects such as wheelchair securement, bus stop accessibility, and wheelchair boarding procedures to ensure an inclusive experience for all passengers. Additionally, we’ll explore paratransit services, focusing on age limits, personal care assistants (PCAs), no-show policies, service beyond the curb and other accessibility considerations for both modes including reasonable modifications to enhance accessibility and meet the needs of all riders. This session is designed for transit operators, accessibility coordinators, and anyone involved in ensuring transportation services meet ADA requirements. Deadline to register is August 25, 2026.
SEPTEMBER
Title: Passenger-Centered Public Transportation: Practical Strategies for Fixed-Route and Paratransit Services (webinar)
Date: September 3, 2026
Time: 12:00am–1:30pm ET/11:00am-12:30pm CT/10:00am-11:30am MT/9:00am-10:30am PT
Registration Fee: $50 (credit card payment is required)
Description: Delivering truly effective public transportation means putting the passenger at the center of every decision. This 90-minute webinar explores practical strategies for designing and delivering services that reflect the needs, preferences, and experiences of riders across both fixed-route and paratransit systems. Participants will learn how to apply customer-focused approaches to service planning, daily operations, and frontline interactions, with an emphasis on supporting people with disabilities, older adults, and other riders who rely heavily on transit. The session will highlight techniques for improving communication, building trust, and creating a more responsive and respectful rider experience. Deadline to register is September 1, 2026.
Title: Practical De-escalation Strategies for Transit Professionals (webinar)
Date: September 17, 2026
Time: 12:00am–1:30pm ET/11:00am-12:30pm CT/10:00am-11:30am MT/9:00am-10:30am PT
Registration Fee: $50 (credit card payment is required)
Description: Every transit employee will encounter frustrated, upset, or emotionally charged passengers. Knowing how to respond calmly and professionally can help prevent situations from escalating while promoting a safer experience for everyone. This webinar explores practical de-escalation techniques, effective communication strategies, and methods for recognizing early warning signs of escalating behavior. Participants will learn approaches for maintaining professionalism, reducing conflict, setting appropriate boundaries, and supporting both employee and passenger safety during everyday transit operations. Deadline to register is September 15, 2026.
Previously Recorded Webinar
Innovation, Engagement, and Spontaneity – Yes, We Are Talking About Paratransit Service! (Recording)
Watch this engaging discussion featuring Easterseals Project Action and a panel of national transportation, disability leaders, and riders as they explore innovative approaches to paratransit service delivery. From on-demand models to rider choice programs, this session examines how agencies are improving efficiency while expanding mobility options for people with disabilities.
NOTE: A minimum of 10 registrants is required. If we have not reached 10 registrants by one week before the workshop, it will be cancelled and you will received a refund for your registration fee. Payment must be made by credit card. Visit Projectaction.com/ESPA-Refund-Policy/ for information on Easterseals Project Action refund policies. The workshops will not be recorded. No refunds or make-up sessions will be offered for those that miss sessions. You will not receive a completion certificate unless you participate in the entire workshop. Participants must have access to the internet and the ability to access zoom to participate.