Instructor: Carol Kenderdine, Vice President of Transportation & Mobility, Easterseals Transportation Group
Start Date: September 1, 2021
End Date: September 30, 2021
Registration Fee: $100
This online training course is designed for ADA complementary paratransit managers to assist in the areas of procurement and vehicles and facilities maintenance. Easy to use procedures and checklists are provided to make these two seemingly complex tasks manageable for busy paratransit managers.
Instructor: Kristi McLaughlin, ESPAC Consultant
Start Date: October 1, 2021
End Date: November 30, 2021
Registration Fee: $150
This online training course is designed for ADA complementary paratransit managers who are ready to improve the service offered to their customers by taking paratransit service to the next level. As an advanced level course, it will not cover basic requirements of running a paratransit system. Course content highlights using performance measures to improve service, going above and beyond the ADA, social media, training strategies for preparing your staff, strategic management and leadership skills.
Instructor: Kristi McLaughlin, ESPAC Consultant
Start Date: January 24, 2022
End Date: March 18, 2022
Registration Fee: $150
Transportation and the ADA Description: Have you ever wondered how many companions are allowed to ride with a complementary paratransit eligible passenger? Or how much assistance a bus operator is required to provide to a passenger with a disability in boarding the bus? Or how many service animals a person with a disability can bring on a fixed route bus? If you have had these question or other ADA related questions accessible transportation, then this workshop is for you. This online course will cover regulatory requirements for fixed-route, ADA complementary paratransit, and demand responsive transportation. Instructors will also distinguish between what is a regulatory requirement and what are best practices in customer service.