Description:
Public transportation agencies regularly pose questions to ESPA about accommodating a wide range of mobility devices, including devices that were not originally designed as wheelchairs but are being used by individuals with disabilities for mobility. You asked, we are answering. This webinar provides a practical overview of ADA requirements related to wheelchair transportation, securement, and service delivery in challenging situations. Participants will examine how federal regulations define wheelchairs and other mobility devices, when oversized wheelchairs must be accommodated and operator responsibilities when assisting passengers who use large or heavy mobility devices while balancing accessibility, safety, and regulatory compliance.
Topics to Be Covered:
- ADA definitions of wheelchairs and other mobility devices
- Accommodating devices that were not originally designed as wheelchairs but are being used for mobility
- Requirements for transporting oversized wheelchairs
- Operator assistance responsibilities
- Addressing situations involving heavy mobility devices and passenger safety
- Practical scenarios and frequently misunderstood ADA requirements
- Policies and procedures to support consistent ADA compliance
Date: Tuesday, June 23, 2026
Time: 12:00pm–2:00pm ET/11:00am-1:00pm CT/10:00am-12:00pm MT/9:00am-11:00am PT
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $50 (Payment must be made by credit card)
Registration Deadline – Registration will close on Sunday, June 21, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
This webinar is designed to help organizations develop and implement successful travel training programs. This session outlines key steps, from identifying community needs and securing funding to recruiting travel trainers and marketing the program. It provides valuable insights into best practices, stakeholder engagement, and program administration to ensure individuals, including people with disabilities and older adults, gain the skills needed for independent travel on public transportation.
Date: Thursday, June 25, 2026
Time: 12:00pm–2:00pm ET/11:00am-1:00pm CT/10:00am-12:00pm MT/9:00am-11:00am PT
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $50 (Payment must be made by credit card)
Registration Deadline – Registration will close on Tuesday, June 23, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
Have you ever said, “That person drives me crazy!”? Has anyone ever said that about you? We all have people in our lives who pose challenges. However, people can’t drive you crazy if you don’t give them the keys. This webinar will provide ideas and concrete practices that you can implement immediately. These proven techniques will assist you in getting along better in your professional and personal relationships. There will always be difficult people, but this fresh perspective on dealing with them can change your life starting now!
Date: Tuesday, June 30, 2026
Time: 12:00pm–2:00pm ET/11:00am-1:00pm CT/10:00am-12:00pm MT/9:00am-11:00am PT
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $50 (Payment must be made by credit card)
Registration Deadline – Registration will close on Sunday, June 28, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
When providing information about your services to the public through marketing materials, user guides, social media posts and other communication, it is important to remember that people with low vision, hearing loss, motor impairment or cognitive disabilities may be receiving this much needed information. Join us to review the effective communications requirements according to the ADA and to learn hands-on how to create documents and digital content in a way that ensures all people can easily access and understand the information you are giving them.
Date: Thursday, July 9, 2026
Time: 11:00am–3:00pm ET/10:00am-2:00pm CT/9:00am-1:00pm MT/8:00am-12:00pm PT
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $100 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Tuesday, July 7, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements for eligibility determination processes.
Workshop Modules Include:
Module 1: Overview of ADA Paratransit Eligibility
Module 2: Foundation and Developing a Process for Accurate, Thorough ADA Eligibility Determinations
Module 3: Interview Techniques
Module 4: Conducting Physical Functional Assessments
Module 5: Conducting Cognitive Functional Assessment
Module 6: Determinations for People with Visual Impairments
Module 7: A Framework for Making Difficult Determinations
Module 8: Eligibility Appeals Process
Module 9: Implementing Trip-by-Trip Eligibility
Date: July 13, 15, 17, 20, and 22, 2026 (You must participate all 5 days to receive a completion certificate)
Time: 11:00am–2:00pm ET/10:00am-1:00pm CT/9:00am-12:00pm MT/8:00am-11:00am PT
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $500 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Thursday, July 9, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements for eligibility determination processes.
Workshop Modules Include:
Module 1: Overview of ADA Paratransit Eligibility
Module 2: Foundation and Developing a Process for Accurate, Thorough ADA Eligibility Determinations
Module 3: Interview Techniques
Module 4: Conducting Physical Functional Assessments
Module 5: Conducting Cognitive Functional Assessment
Module 6: Determinations for People with Visual Impairments
Module 7: A Framework for Making Difficult Determinations
Module 8: Eligibility Appeals Process
Module 9: Implementing Trip-by-Trip Eligibility
Date: July 13, 15, 17, 20, and 22, 2026 (You must participate all 5 days to receive a completion certificate)
Time: 11:00am–2:00pm ET/10:00am-1:00pm CT/9:00am-12:00pm MT/8:00am-11:00am PT
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $500 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Thursday, July 9, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements for eligibility determination processes.
Workshop Modules Include:
Module 1: Overview of ADA Paratransit Eligibility
Module 2: Foundation and Developing a Process for Accurate, Thorough ADA Eligibility Determinations
Module 3: Interview Techniques
Module 4: Conducting Physical Functional Assessments
Module 5: Conducting Cognitive Functional Assessment
Module 6: Determinations for People with Visual Impairments
Module 7: A Framework for Making Difficult Determinations
Module 8: Eligibility Appeals Process
Module 9: Implementing Trip-by-Trip Eligibility
Date: July 13, 15, 17, 20, and 22, 2026 (You must participate all 5 days to receive a completion certificate)
Time: 11:00am–2:00pm ET/10:00am-1:00pm CT/9:00am-12:00pm MT/8:00am-11:00am PT
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $500 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Thursday, July 9, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements for eligibility determination processes.
Workshop Modules Include:
Module 1: Overview of ADA Paratransit Eligibility
Module 2: Foundation and Developing a Process for Accurate, Thorough ADA Eligibility Determinations
Module 3: Interview Techniques
Module 4: Conducting Physical Functional Assessments
Module 5: Conducting Cognitive Functional Assessment
Module 6: Determinations for People with Visual Impairments
Module 7: A Framework for Making Difficult Determinations
Module 8: Eligibility Appeals Process
Module 9: Implementing Trip-by-Trip Eligibility
Date: July 13, 15, 17, 20, and 22, 2026 (You must participate all 5 days to receive a completion certificate)
Time: 11:00am–2:00pm ET/10:00am-1:00pm CT/9:00am-12:00pm MT/8:00am-11:00am PT
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $500 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Thursday, July 9, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements for eligibility determination processes.
Workshop Modules Include:
Module 1: Overview of ADA Paratransit Eligibility
Module 2: Foundation and Developing a Process for Accurate, Thorough ADA Eligibility Determinations
Module 3: Interview Techniques
Module 4: Conducting Physical Functional Assessments
Module 5: Conducting Cognitive Functional Assessment
Module 6: Determinations for People with Visual Impairments
Module 7: A Framework for Making Difficult Determinations
Module 8: Eligibility Appeals Process
Module 9: Implementing Trip-by-Trip Eligibility
Date: July 13, 15, 17, 20, and 22, 2026 (You must participate all 5 days to receive a completion certificate)
Time: 11:00am–2:00pm ET/10:00am-1:00pm CT/9:00am-12:00pm MT/8:00am-11:00am PT
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $500 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Thursday, July 9, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
This 4-hour workshop aims to educate call takers on appropriate communication with people with disabilities. The workshop covers various topics including assisting difficult customers, effective communication and the ADA, and disability awareness and etiquette.
Date: Tuesday, July 28 & Thursday, July 30, 2026
Time: 12:00pm–2:00pm ET/11:00am-1:00pm CT/10:00am-12:00pm MT/9:00am-11:00am PT each day
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $100 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Friday, July 24, 2026. NOTE: Every participant must register individually and pay a registration fee.