Description:
When providing information about your services to the public through marketing materials, user guides, social media posts and other communication, it is important to remember that people with low vision, hearing loss, motor impairment or cognitive disabilities may be receiving this much needed information. Join us to review the effective communications requirements according to the ADA and to learn hands-on how to create documents and digital content in a way that ensures all people can easily access and understand the information you are giving them.
Date: Tuesday, October 13, 2026
Time: 11:00am–3:00pm ET/10:00am-2:00pm CT/9:00am-1:00pm MT/8:00am-12:00pm PT
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $100 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Sunday, October 11, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
Public transportation agencies regularly pose questions to ESPA about accommodating a wide range of mobility devices, including devices that were not originally designed as wheelchairs but are being used by individuals with disabilities for mobility. You asked, we are answering. This webinar provides a practical overview of ADA requirements related to wheelchair transportation, securement, and service delivery in challenging situations. Participants will examine how federal regulations define wheelchairs and other mobility devices, when oversized wheelchairs must be accommodated and operator responsibilities when assisting passengers who use large or heavy mobility devices while balancing accessibility, safety, and regulatory compliance.
Topics to Be Covered:
- ADA definitions of wheelchairs and other mobility devices
- Accommodating devices that were not originally designed as wheelchairs but are being used for mobility
- Requirements for transporting oversized wheelchairs
- Operator assistance responsibilities
- Addressing situations involving heavy mobility devices and passenger safety
- Practical scenarios and frequently misunderstood ADA requirements
- Policies and procedures to support consistent ADA compliance
Date: Thursday, October 15, 2026
Time: 12:00pm–2:00pm ET/11:00am-1:00pm CT/10:00am-12:00pm MT/9:00am-11:00am PT
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $50 (Payment must be made by credit card)
Registration Deadline – Registration will close on Tuesday, October 13, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements for eligibility determination processes.
Workshop Modules Include:
Module 1: Overview of ADA Paratransit Eligibility
Module 2: Foundation and Developing a Process for Accurate, Thorough ADA Eligibility Determinations
Module 3: Interview Techniques
Module 4: External Factors and Setting Appropriate Conditions
Module 5: Conducting Physical Functional Assessments
Module 6: Conducting Cognitive Functional Assessment
Module 7: Determinations for People with Visual Impairments
Module 8: A Framework for Making Difficult Determinations
Module 9: Eligibility Appeals Process
Dates:
October 26, 2026
October 28, 2026
October 30, 2026
November 2, 2026
November 4, 2026
**You must participate all 5 days to receive a completion certificate
Time: 11:00am–2:00pm ET/10:00am-1:00pm CT/9:00am-12:00pm MT/8:00am-11:00am PT
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $500 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Thursday, October 22, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements for eligibility determination processes.
Workshop Modules Include:
Module 1: Overview of ADA Paratransit Eligibility
Module 2: Foundation and Developing a Process for Accurate, Thorough ADA Eligibility Determinations
Module 3: Interview Techniques
Module 4: External Factors and Setting Appropriate Conditions
Module 5: Conducting Physical Functional Assessments
Module 6: Conducting Cognitive Functional Assessment
Module 7: Determinations for People with Visual Impairments
Module 8: A Framework for Making Difficult Determinations
Module 9: Eligibility Appeals Process
Dates:
October 26, 2026
October 28, 2026
October 30, 2026
November 2, 2026
November 4, 2026
**You must participate all 5 days to receive a completion certificate
Time: 11:00am–2:00pm ET/10:00am-1:00pm CT/9:00am-12:00pm MT/8:00am-11:00am PT
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $500 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Thursday, October 22, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements for eligibility determination processes.
Workshop Modules Include:
Module 1: Overview of ADA Paratransit Eligibility
Module 2: Foundation and Developing a Process for Accurate, Thorough ADA Eligibility Determinations
Module 3: Interview Techniques
Module 4: External Factors and Setting Appropriate Conditions
Module 5: Conducting Physical Functional Assessments
Module 6: Conducting Cognitive Functional Assessment
Module 7: Determinations for People with Visual Impairments
Module 8: A Framework for Making Difficult Determinations
Module 9: Eligibility Appeals Process
Dates:
October 26, 2026
October 28, 2026
October 30, 2026
November 2, 2026
November 4, 2026
**You must participate all 5 days to receive a completion certificate
Time: 11:00am–2:00pm ET/10:00am-1:00pm CT/9:00am-12:00pm MT/8:00am-11:00am PT
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $500 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Thursday, October 22, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements for eligibility determination processes.
Workshop Modules Include:
Module 1: Overview of ADA Paratransit Eligibility
Module 2: Foundation and Developing a Process for Accurate, Thorough ADA Eligibility Determinations
Module 3: Interview Techniques
Module 4: External Factors and Setting Appropriate Conditions
Module 5: Conducting Physical Functional Assessments
Module 6: Conducting Cognitive Functional Assessment
Module 7: Determinations for People with Visual Impairments
Module 8: A Framework for Making Difficult Determinations
Module 9: Eligibility Appeals Process
Dates:
October 26, 2026
October 28, 2026
October 30, 2026
November 2, 2026
November 4, 2026
**You must participate all 5 days to receive a completion certificate
Time: 11:00am–2:00pm ET/10:00am-1:00pm CT/9:00am-12:00pm MT/8:00am-11:00am PT
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $500 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Thursday, October 22, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements for eligibility determination processes.
Workshop Modules Include:
Module 1: Overview of ADA Paratransit Eligibility
Module 2: Foundation and Developing a Process for Accurate, Thorough ADA Eligibility Determinations
Module 3: Interview Techniques
Module 4: External Factors and Setting Appropriate Conditions
Module 5: Conducting Physical Functional Assessments
Module 6: Conducting Cognitive Functional Assessment
Module 7: Determinations for People with Visual Impairments
Module 8: A Framework for Making Difficult Determinations
Module 9: Eligibility Appeals Process
Dates:
October 26, 2026
October 28, 2026
October 30, 2026
November 2, 2026
November 4, 2026
**You must participate all 5 days to receive a completion certificate
Time: 11:00am–2:00pm ET/10:00am-1:00pm CT/9:00am-12:00pm MT/8:00am-11:00am PT
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $500 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Thursday, October 22, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
Join us for this session on ensuring compliance with accessibility standards in public transportation. This session will provide an overview of the Americans with Disabilities Act (ADA) and its non-discrimination mandates. We’ll delve into the specifics of fixed-route transit systems, covering essential aspects such as wheelchair securement, bus stop accessibility, and wheelchair boarding procedures to ensure an inclusive experience for all passengers. Additionally, we’ll explore paratransit services, focusing on age limits, personal care assistants (PCAs), no-show policies, service beyond the curb and other accessibility considerations for both modes including reasonable modifications to enhance accessibility and meet the needs of all riders. This session is designed for transit operators, accessibility coordinators, and anyone involved in ensuring transportation services meet ADA requirements.
Date: Tuesday, November , 2026
Time: 11:00am–2:00pm ET/10:00am-1:00pm CT/9:00am-12:00pm MT/8:00am-11:00am PT
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $75 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Sunday, November 8, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
This 4-hour workshop aims to educate call takers on appropriate communication with people with disabilities. The workshop covers various topics including assisting difficult customers, effective communication and the ADA, and disability awareness and etiquette.
Date: Thursday, November 12 & Thursday, November 19, 2026
Time: 12:00pm–2:00pm ET/11:00am-1:00pm CT/10:00am-12:00pm MT/9:00am-11:00am PT each day
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $100 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Tuesday, November 10, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
Dispatchers make hundreds of decisions each day affecting safety, customer service, and operational efficiency. This webinar provides practical decision-making models, communication strategies, and problem-solving techniques for managing service disruptions, vehicle breakdowns, staffing shortages, ADA service issues, weather events, and other operational challenges. Intended audience: Dispatchers, Operations Supervisors, Managers.
Date: Tuesday, November 17, 2026
Time: 12:00pm–1:30pm ET/11:00am-12:30pm CT/10:00am-11:30am MT/9:00am-10:30am PT
Instructor: Carol Kenderdine, Carol Wright Consulting
Registration Fee: $50 (Payment must be made by credit card)
Registration Deadline – Registration will close on Sunday, November 15, 2026. NOTE: Every participant must register individually and pay a registration fee.