Presenter : Kristi McLaughlin, ESPAC Consultant
Webinar Available From/To: July 2 – 31, 2020
Registration/Purchase Fee: $25
ADA Complementary Paratransit Appeals Process Requirements addresses the requirements under the ADA with regards to paratransit appeals, including eligibility decisions, no shows, and suspensions. Topics to be covered include what decisions carry the right of the applicant/passenger to appeal, separation of function, who should determine appeals, length of time to make an appeal determination, if and when presumptive eligibility goes into effect, and requirements on how the applicant/passenger should be notified of the final decision of the appeal.
Instructor: Kristi McLaughlin, ESPAC Consultant
Start Date: July 1, 2020
End Date: August 31, 2020
Registration Fee: $150
ADA Complementary Paratransit Management Essentials will address key elements related to relationship building with passengers, the public and governing boards. Content highlights customer service management, effective communication, public engagement strategies, building effective relationships with governing bodies and policy development, amendment and implementation.
Instructor: Kristi McLaughlin, ESPAC Consultant
Registration Fee: $150
Start Date: July 1, 2020
End Date: August 31, 2020
This course provides information about different aspects of travel training programs including variations in programs, scope, people served, data collection and reporting, and program evaluation. Learners will have the opportunity to fully explore and assess their own program.
Presenter : Kristi McLaughlin, ESPAC Consultant
Webinar Available From/To: July 1 – 31, 2020
Registration/Purchase Fee: $25
Introduction to Street Crossing for Travel Trainers addresses the variety of tools, technologies and other equipment travel trainers can use when teaching safe street crossings. Participants will gain information about intersection design and accessibility, and what tools (both high-tech and low-tech) can be developed to aid in the street crossing process during travel training and once the students begin traveling independently.
Presenter : Kristi McLaughlin, ESPAC Consultant
Webinar Available From/To: August 1 – 31, 2020
Registration/Purchase Fee: $25
Best Practices in ADA Complementary Paratransit Appeals Policy and Practice provides information on best practices from across the country in ADA Complementary Paratransit appeals policy and practices, including appealing denial of eligibility, conditions placed upon eligibility, no shows and suspensions.
Presenter : Kristi McLaughlin, ESPAC Consultant
Registration Fee: $25
Available from: August 1 – 31, 2020
Intersection Design, Accessible Equipment, and Tools for Teaching Street Crossing addresses the variety of tools, technologies and other equipment travel trainers can use when teaching safe street crossings. Participants will gain information about intersection design and accessibility, and what tools (both high-tech and low-tech) can be developed to aid in the street crossing process during travel training and once the students begin traveling independently.
Presenter : Carol Wright Kenderdine, ESPA Consulting
Webinar Available From/To: October 1, 2020
Registration/Purchase Fee: $25
ADA Complementary Paratransit Emergency Preparedness addresses the role of ADA Complementary Paratransit service in emergency preparedness planning. Planning accessible transportation for people with disabilities in emergency situations can be complex and challenging. Communities must consider many aspects regarding how to conduct the planning – including outreach, involving people with disabilities in the process, and data collection – as well as topics to discuss – such as evacuation procedures and accessible shelter locations.
Instructor: Kristi McLaughlin, ESPAC Consultant
Registration Fee: $150
Start Date: October 1, 2020
End Date: November 30, 2020
Travel trainers are in a unique position to make connections within their communities to increase the potential for independent mobility. This course starts with an overview of the Americans with Disabilities Act and public transportation and how this important piece of federal legislation connects with travel training, followed by information about building a good working relationship with local transportation providers. The remaining two modules explore connections across similar professions such as mobility management and ADA complementary paratransit eligibility programs.
Instructor: Kristi McLaughlin, ESPAC Consultant
Start Date: October 1, 2020
End Date: November 30, 2020
Registration Fee: $150
This online training course is designed for ADA complementary paratransit managers who are ready to improve the service offered to their customers by taking paratransit service to the next level. As an advanced level course, it will not cover basic requirements of running a paratransit system. Course content highlights using performance measures to improve service, going above and beyond the ADA, social media, training strategies for preparing your staff, strategic management and leadership skills.
Presenter : Kristi McLaughlin, ESPAC Consultant
Webinar Available From/To: October 1 – 31, 2020
Registration/Purchase Fee: $25
Travel Training Data Collection Standards addresses the foundation of data and data collection. The session covers what is data and data collection, methods and standards used for data collection and types of data analytics as appropriate for use in travel training programs.