Description:
Join us for this session on ensuring compliance with accessibility standards in public transportation. This session will provide an overview of the Americans with Disabilities Act (ADA) and its non-discrimination mandates. We’ll delve into the specifics of fixed-route transit systems, covering essential aspects such as wheelchair securement, bus stop accessibility, and wheelchair boarding procedures to ensure an inclusive experience for all passengers. Additionally, we’ll explore paratransit services, focusing on age limits, personal care assistants (PCAs), no-show policies, service beyond the curb and other accessibility considerations for both modes including reasonable modifications to enhance accessibility and meet the needs of all riders. This session is designed for transit operators, accessibility coordinators, and anyone involved in ensuring transportation services meet ADA requirements.
Date: Tuesday, November , 2026
Time: 11:00am–2:00pm ET/10:00am-1:00pm CT/9:00am-12:00pm MT/8:00am-11:00am PT
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $75 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Sunday, November 8, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
This 4-hour workshop aims to educate call takers on appropriate communication with people with disabilities. The workshop covers various topics including assisting difficult customers, effective communication and the ADA, and disability awareness and etiquette.
Date: Thursday, November 12 & Thursday, November 19, 2026
Time: 12:00pm–2:00pm ET/11:00am-1:00pm CT/10:00am-12:00pm MT/9:00am-11:00am PT each day
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $100 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Tuesday, November 10, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
Dispatchers make hundreds of decisions each day affecting safety, customer service, and operational efficiency. This webinar provides practical decision-making models, communication strategies, and problem-solving techniques for managing service disruptions, vehicle breakdowns, staffing shortages, ADA service issues, weather events, and other operational challenges. Intended audience: Dispatchers, Operations Supervisors, Managers.
Date: Tuesday, November 17, 2026
Time: 12:00pm–1:30pm ET/11:00am-12:30pm CT/10:00am-11:30am MT/9:00am-10:30am PT
Instructor: Carol Kenderdine, Carol Wright Consulting
Registration Fee: $50 (Payment must be made by credit card)
Registration Deadline – Registration will close on Sunday, November 15, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
This 4-hour workshop aims to educate call takers on appropriate communication with people with disabilities. The workshop covers various topics including assisting difficult customers, effective communication and the ADA, and disability awareness and etiquette.
Date: Thursday, November 12 & Thursday, November 19, 2026
Time: 12:00pm–2:00pm ET/11:00am-1:00pm CT/10:00am-12:00pm MT/9:00am-11:00am PT each day
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $100 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Tuesday, November 10, 2026. NOTE: Every participant must register individually and pay a registration fee.