Description:
Join us for this session on ensuring compliance with accessibility standards in public transportation. This session will provide an overview of the Americans with Disabilities Act (ADA) and its non-discrimination mandates. We’ll delve into the specifics of fixed-route transit systems, covering essential aspects such as wheelchair securement, bus stop accessibility, and wheelchair boarding procedures to ensure an inclusive experience for all passengers. Additionally, we’ll explore paratransit services, focusing on age limits, personal care assistants (PCAs), no-show policies, service beyond the curb and other accessibility considerations for both modes including reasonable modifications to enhance accessibility and meet the needs of all riders. This session is designed for transit operators, accessibility coordinators, and anyone involved in ensuring transportation services meet ADA requirements.
Date: Thursday, August 27, 2026
Time: 11:00am–2:00pm ET/10:00am-1:00pm CT/9:00am-12:00pm MT/8:00am-11:00am PT
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $75 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Tuesday, August 25, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements for eligibility determination processes.
Workshop Modules Include:
Module 1: Overview of ADA Paratransit Eligibility
Module 2: Foundation and Developing a Process for Accurate, Thorough ADA Eligibility Determinations
Module 3: Interview Techniques
Module 4: External Factors and Setting Appropriate Conditions
Module 5: Conducting Physical Functional Assessments
Module 6: Conducting Cognitive Functional Assessment
Module 7: Determinations for People with Visual Impairments
Module 8: A Framework for Making Difficult Determinations
Module 9: Eligibility Appeals Process
Date: September 1, 8, 15, 22, and 29, 2026 (You must participate all 5 days to receive a completion certificate)
Time: 11:00am–2:00pm ET/10:00am-1:00pm CT/9:00am-12:00pm MT/8:00am-11:00am PT
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $500 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Sunday, August 30, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
Delivering truly effective public transportation means putting the passenger at the center of every decision. This 90-minute webinar explores practical strategies for designing and delivering services that reflect the needs, preferences, and experiences of riders across both fixed-route and paratransit systems. Participants will learn how to apply customer-focused approaches to service planning, daily operations, and frontline interactions, with an emphasis on supporting people with disabilities, older adults, and other riders who rely heavily on transit. The session will highlight techniques for improving communication, building trust, and creating a more responsive and respectful rider experience.
Date: Thursday, September 3, 2026
Time: 12:00pm–1:30pm ET/11:00am-12:30pm CT/10:00am-11:30am MT/9:00am-10:30am PT
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $50 (Payment must be made by credit card)
Registration Deadline – Registration will close on Tuesday, September 1, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements for eligibility determination processes.
Workshop Modules Include:
Module 1: Overview of ADA Paratransit Eligibility
Module 2: Foundation and Developing a Process for Accurate, Thorough ADA Eligibility Determinations
Module 3: Interview Techniques
Module 4: External Factors and Setting Appropriate Conditions
Module 5: Conducting Physical Functional Assessments
Module 6: Conducting Cognitive Functional Assessment
Module 7: Determinations for People with Visual Impairments
Module 8: A Framework for Making Difficult Determinations
Module 9: Eligibility Appeals Process
Date: September 1, 8, 15, 22, and 29, 2026 (You must participate all 5 days to receive a completion certificate)
Time: 11:00am–2:00pm ET/10:00am-1:00pm CT/9:00am-12:00pm MT/8:00am-11:00am PT
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $500 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Sunday, August 30, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements for eligibility determination processes.
Workshop Modules Include:
Module 1: Overview of ADA Paratransit Eligibility
Module 2: Foundation and Developing a Process for Accurate, Thorough ADA Eligibility Determinations
Module 3: Interview Techniques
Module 4: External Factors and Setting Appropriate Conditions
Module 5: Conducting Physical Functional Assessments
Module 6: Conducting Cognitive Functional Assessment
Module 7: Determinations for People with Visual Impairments
Module 8: A Framework for Making Difficult Determinations
Module 9: Eligibility Appeals Process
Date: September 1, 8, 15, 22, and 29, 2026 (You must participate all 5 days to receive a completion certificate)
Time: 11:00am–2:00pm ET/10:00am-1:00pm CT/9:00am-12:00pm MT/8:00am-11:00am PT
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $500 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Sunday, August 30, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
Every transit employee will encounter frustrated, upset, or emotionally charged passengers. Knowing how to respond calmly and professionally can help prevent situations from escalating while promoting a safer experience for everyone. This webinar explores practical de-escalation techniques, effective communication strategies, and methods for recognizing early warning signs of escalating behavior. Participants will learn approaches for maintaining professionalism, reducing conflict, setting appropriate boundaries, and supporting both employee and passenger safety during everyday transit operations.
Date: Thursday, September 17, 2026
Time: 12:00pm–1:30pm ET/11:00am-12:30pm CT/10:00am-11:30am MT/9:00am-10:30am PT
Instructor: Carol Kenderdine, Carol Wright Consulting
Registration Fee: $50 (Payment must be made by credit card)
Registration Deadline – Registration will close on Tuesday, September 15, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements for eligibility determination processes.
Workshop Modules Include:
Module 1: Overview of ADA Paratransit Eligibility
Module 2: Foundation and Developing a Process for Accurate, Thorough ADA Eligibility Determinations
Module 3: Interview Techniques
Module 4: External Factors and Setting Appropriate Conditions
Module 5: Conducting Physical Functional Assessments
Module 6: Conducting Cognitive Functional Assessment
Module 7: Determinations for People with Visual Impairments
Module 8: A Framework for Making Difficult Determinations
Module 9: Eligibility Appeals Process
Date: September 1, 8, 15, 22, and 29, 2026 (You must participate all 5 days to receive a completion certificate)
Time: 11:00am–2:00pm ET/10:00am-1:00pm CT/9:00am-12:00pm MT/8:00am-11:00am PT
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $500 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Sunday, August 30, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements for eligibility determination processes.
Workshop Modules Include:
Module 1: Overview of ADA Paratransit Eligibility
Module 2: Foundation and Developing a Process for Accurate, Thorough ADA Eligibility Determinations
Module 3: Interview Techniques
Module 4: External Factors and Setting Appropriate Conditions
Module 5: Conducting Physical Functional Assessments
Module 6: Conducting Cognitive Functional Assessment
Module 7: Determinations for People with Visual Impairments
Module 8: A Framework for Making Difficult Determinations
Module 9: Eligibility Appeals Process
Date: September 1, 8, 15, 22, and 29, 2026 (You must participate all 5 days to receive a completion certificate)
Time: 11:00am–2:00pm ET/10:00am-1:00pm CT/9:00am-12:00pm MT/8:00am-11:00am PT
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $500 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Sunday, August 30, 2026. NOTE: Every participant must register individually and pay a registration fee.