Description:
This 4-hour virtual workshop aims to educate bus drivers on appropriate behavior and communication with people with disabilities. The workshop covers various topics including assisting difficult passengers, driver assistance and the ADA, service animals, effective communication, and disability awareness and etiquette. This workshop is appropriate both for fixed-route, paratransit, and demand responsive bus operators.
Workshop Modules Include:
Module 1: Assisting Difficult Customers
Module 2: Operator Assistance and the ADA
Module 3: Service Animals
Module 4: Effective Communication
Module 5: Disability Awareness and Sensitivity
Date: Thursday, August 14, 2025
Time: 11:00am–3:00pm ET/10:00am-2:00pm CT/9:00am-1:00pm MT/8:00am-12:00pm PT
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $100 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop when 30 participants have registered or on Tuesday, August 12, 2025 whichever occurs first. NOTE: Every participant must register individually and pay a registration fee.