Instructor: Kristi McLaughlin, ESPAC Consultant
Start Date: July 1, 2021
End Date: August 31, 2021
Registration Fee: $150
ADA Complementary Paratransit Management Essentials will address key elements related to relationship building with passengers, the public and governing boards. Content highlights customer service management, effective communication, public engagement strategies, building effective relationships with governing bodies and policy development, amendment and implementation.