Description:
Dispatchers make hundreds of decisions each day affecting safety, customer service, and operational efficiency. This webinar provides practical decision-making models, communication strategies, and problem-solving techniques for managing service disruptions, vehicle breakdowns, staffing shortages, ADA service issues, weather events, and other operational challenges. Intended audience: Dispatchers, Operations Supervisors, Managers.
Date: Tuesday, November 17, 2026
Time: 12:00pm–1:30pm ET/11:00am-12:30pm CT/10:00am-11:30am MT/9:00am-10:30am PT
Instructor: Carol Kenderdine, Carol Wright Consulting
Registration Fee: $50 (Payment must be made by credit card)
Registration Deadline – Registration will close on Sunday, November 15, 2026. NOTE: Every participant must register individually and pay a registration fee.