Description:
Delivering truly effective public transportation means putting the passenger at the center of every decision. This 90-minute webinar explores practical strategies for designing and delivering services that reflect the needs, preferences, and experiences of riders across both fixed-route and paratransit systems. Participants will learn how to apply customer-focused approaches to service planning, daily operations, and frontline interactions, with an emphasis on supporting people with disabilities, older adults, and other riders who rely heavily on transit. The session will highlight techniques for improving communication, building trust, and creating a more responsive and respectful rider experience.
Date: Thursday, September 3, 2026
Time: 12:00pm–1:30pm ET/11:00am-12:30pm CT/10:00am-11:30am MT/9:00am-10:30am PT
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $50 (Payment must be made by credit card)
Registration Deadline – Registration will close on Tuesday, September 1, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
Every transit employee will encounter frustrated, upset, or emotionally charged passengers. Knowing how to respond calmly and professionally can help prevent situations from escalating while promoting a safer experience for everyone. This webinar explores practical de-escalation techniques, effective communication strategies, and methods for recognizing early warning signs of escalating behavior. Participants will learn approaches for maintaining professionalism, reducing conflict, setting appropriate boundaries, and supporting both employee and passenger safety during everyday transit operations.
Date: Thursday, September 17, 2026
Time: 12:00pm–1:30pm ET/11:00am-12:30pm CT/10:00am-11:30am MT/9:00am-10:30am PT
Instructor: Carol Kenderdine, Carol Wright Consulting
Registration Fee: $50 (Payment must be made by credit card)
Registration Deadline – Registration will close on Tuesday, September 15, 2026. NOTE: Every participant must register individually and pay a registration fee.