Description: This webinar is designed to help organizations develop and implement successful travel training programs. This session outlines key steps, from identifying community needs and securing funding to recruiting travel trainers and marketing the program. It provides valuable insights into best practices, stakeholder engagement, and program administration to ensure individuals, including people with disabilities and [...]
Description: Collecting input from the community is an important part of developing a coordinated public transit, human services transportation plan. Surveys are a commonly used tool to elicit feedback and input from transportation users and the public; but writing a survey that gets honest, constructive responses requires careful planning. In this module you will learn [...]
Description: There are many core competencies that mobility managers must possess. To effect the kind of action that needs to occur within a community for systems-level change, mobility managers need to be able to effectively engage stakeholders, coordinate their efforts across sectors, process complex information and be able to explain it simply, engage in advocacy [...]
Description: This is a pivotal time in our nation’s history. Recent Presidential Executive Orders have changed many of the regulations that impact your transit agency. This webinar is designed to help you understand your vital responsibilities concerning Civil Rights, Title VI, DEI, ADA, Environmental Justice (EJ), and Limited English Proficiency (LEP) and the changes that [...]
Workshop Description This 4-hour virtual workshop aims to educate bus drivers on appropriate behavior and communication with people with disabilities. The workshop covers various topics including assisting difficult customers, driver assistance and the ADA, service animals, effective communication, and disability awareness and sensitivity. This workshop is appropriate both for fixed-route and demand responsive bus operators. [...]
Description: This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements [...]
Description: For most transit systems, customer interaction begins with the operator, dispatcher or even through social media; are you and or your employees ready? This webinar covers ways to boost employee engagement that will ultimately reflect positively onto the customer. Using techniques to identify existing supports already in place within your agency, participants will become [...]
Description: This engaging and practical workshop equips transit professionals with the tools and knowledge to provide exceptional customer service while maintaining full compliance with the Americans with Disabilities Act (ADA). Participants will gain a clear understanding of ADA paratransit regulations, effective communication strategies, and the importance of sensitivity and professionalism when interacting with riders of [...]
Description: This 4-hour virtual workshop aims to educate bus drivers on appropriate behavior and communication with people with disabilities. The workshop covers various topics including assisting difficult passengers, driver assistance and the ADA, service animals, effective communication, and disability awareness and etiquette. This workshop is appropriate both for fixed-route, paratransit, and demand responsive bus operators. [...]
Description: Mobility Managers have a unique advantage in the transportation industry, and can connect with riders one-on-one, or network with other human services providers in the community. This session provides industry insights and guides participants through various elements to community outreach, like how to craft your messaging to different members of the community from riders [...]
