Description:
This 4-hour workshop aims to educate call takers on appropriate communication with people with disabilities. The workshop covers various topics including assisting difficult customers, effective communication and the ADA, and disability awareness and etiquette.
Date: Tuesday, August 19 & Thursday, August 21, 2025
Time: 12:00pm–2:00pm ET/11:00am-1:00pm CT/10:00am-12:00pm MT/9:00am-11:00am PT each day
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $100 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop when 40 participants have registered or on Monday, August 18, 2025 whichever occurs first. NOTE: Every participant must register individually and pay a registration fee.