Description:
In our day-to-day work life, we often become so bogged down with completing the necessary tasks and details that we do not take the time to employ more leadership strategies into our work styles. Your life is hectic, your time is valuable, you are often overloaded, am you may sometimes feel like you are barely “hanging on.” Leadership is often the missing ingredient to greater productivity – not more work! While often we look to our managers as the “Leader,” everyone has the ability to lead others. This workshop demonstrates the essentials for effective leadership, identifies traits every leader should develop, and underscores the impact leadership skills can have on your life and the lives of those you lead.
Date: Tuesday, December 2, 2025
Time: 12:00pm–1:30pm ET/11:00am-12:30pm CT/10:00am-11:30am MT/9:00am-10:30am PT
Instructor: Carol Kenderdine, Carol Wright Consulting
Registration Fee: $50 (Payment must be made by credit card)
Registration Deadline – Registration will close on Friday, November 28, 2025. NOTE: Every participant must register individually and pay a registration fee.
Description:
This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements for eligibility determination processes.
Workshop Modules Include:
Module 1: Overview of ADA Paratransit Eligibility
Module 2: Foundation and Developing a Process for Accurate, Thorough ADA Eligibility Determinations
Module 3: Interview Techniques
Module 4: Conducting Physical Functional Assessments
Module 5: Conducting Cognitive Functional Assessment
Module 6: Determinations for People with Visual Impairments
Module 7: A Framework for Making Difficult Determinations
Module 8: Eligibility Appeals Process
Module 9: Implementing Trip-by-Trip Eligibility
Dates: December 8, 10, 12, 15, and 17, 2025 (You must participate all 5 sessions to receive a completion certificate)
Time: 11:00am–2:00pm ET/10:00am-1:00pm CT/9:00am-12:00pm MT/8:00am-11:00am PT each session
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $500 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Friday, December 5, 2025. NOTE: Every participant must register individually and pay a registration fee.
Description:
This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements for eligibility determination processes.
Workshop Modules Include:
Module 1: Overview of ADA Paratransit Eligibility
Module 2: Foundation and Developing a Process for Accurate, Thorough ADA Eligibility Determinations
Module 3: Interview Techniques
Module 4: Conducting Physical Functional Assessments
Module 5: Conducting Cognitive Functional Assessment
Module 6: Determinations for People with Visual Impairments
Module 7: A Framework for Making Difficult Determinations
Module 8: Eligibility Appeals Process
Module 9: Implementing Trip-by-Trip Eligibility
Dates: December 8, 10, 12, 15, and 17, 2025 (You must participate all 5 sessions to receive a completion certificate)
Time: 11:00am–2:00pm ET/10:00am-1:00pm CT/9:00am-12:00pm MT/8:00am-11:00am PT each session
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $500 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Friday, December 5, 2025. NOTE: Every participant must register individually and pay a registration fee.
Description:
This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements for eligibility determination processes.
Workshop Modules Include:
Module 1: Overview of ADA Paratransit Eligibility
Module 2: Foundation and Developing a Process for Accurate, Thorough ADA Eligibility Determinations
Module 3: Interview Techniques
Module 4: Conducting Physical Functional Assessments
Module 5: Conducting Cognitive Functional Assessment
Module 6: Determinations for People with Visual Impairments
Module 7: A Framework for Making Difficult Determinations
Module 8: Eligibility Appeals Process
Module 9: Implementing Trip-by-Trip Eligibility
Dates: December 8, 10, 12, 15, and 17, 2025 (You must participate all 5 sessions to receive a completion certificate)
Time: 11:00am–2:00pm ET/10:00am-1:00pm CT/9:00am-12:00pm MT/8:00am-11:00am PT each session
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $500 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Friday, December 5, 2025. NOTE: Every participant must register individually and pay a registration fee.
Description:
This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements for eligibility determination processes.
Workshop Modules Include:
Module 1: Overview of ADA Paratransit Eligibility
Module 2: Foundation and Developing a Process for Accurate, Thorough ADA Eligibility Determinations
Module 3: Interview Techniques
Module 4: Conducting Physical Functional Assessments
Module 5: Conducting Cognitive Functional Assessment
Module 6: Determinations for People with Visual Impairments
Module 7: A Framework for Making Difficult Determinations
Module 8: Eligibility Appeals Process
Module 9: Implementing Trip-by-Trip Eligibility
Dates: December 8, 10, 12, 15, and 17, 2025 (You must participate all 5 sessions to receive a completion certificate)
Time: 11:00am–2:00pm ET/10:00am-1:00pm CT/9:00am-12:00pm MT/8:00am-11:00am PT each session
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $500 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Friday, December 5, 2025. NOTE: Every participant must register individually and pay a registration fee.
Description:
For most transit systems, customer interaction begins with the operator, dispatcher or even through social media; are you and or your employees ready? This webinar covers ways to boost employee engagement that will ultimately reflect positively onto the customer. Using techniques to identify existing supports already in place within your agency, participants will become aware of their workplace behaviors, build upon strengths, and develop long range outcomes for improved performance.
Date: Tuesday, December 16, 2025
Time: 12:00pm–2:00pm ET/11:00am-1:00pm CT/10:00am-12:00pm MT/9:00am-11:00am PT
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $50 (Payment must be made by credit card)
Registration Deadline – Registration will close on Friday, December 12, 2025. NOTE: Every participant must register individually and pay a registration fee.
Description:
This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements for eligibility determination processes.
Workshop Modules Include:
Module 1: Overview of ADA Paratransit Eligibility
Module 2: Foundation and Developing a Process for Accurate, Thorough ADA Eligibility Determinations
Module 3: Interview Techniques
Module 4: Conducting Physical Functional Assessments
Module 5: Conducting Cognitive Functional Assessment
Module 6: Determinations for People with Visual Impairments
Module 7: A Framework for Making Difficult Determinations
Module 8: Eligibility Appeals Process
Module 9: Implementing Trip-by-Trip Eligibility
Dates: December 8, 10, 12, 15, and 17, 2025 (You must participate all 5 sessions to receive a completion certificate)
Time: 11:00am–2:00pm ET/10:00am-1:00pm CT/9:00am-12:00pm MT/8:00am-11:00am PT each session
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $500 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Friday, December 5, 2025. NOTE: Every participant must register individually and pay a registration fee.
Description:
This engaging and practical workshop equips transit professionals with the tools and knowledge to provide exceptional customer service while maintaining full compliance with the Americans with Disabilities Act (ADA). Participants will gain a clear understanding of ADA paratransit regulations, effective communication strategies, and the importance of sensitivity and professionalism when interacting with riders of all abilities.
Through real-world examples and interactive discussion, the session explores key topics such as reasonable modification, the ADA complaint process, and emergency handling procedures. Special attention is given to confidentiality, effective listening, and responding professionally to difficult customers. Attendees will leave with actionable strategies to foster trust, ensure accessibility, and enhance the rider experience.
Date: Wednesday, January 7, 2026
Time: 11:00am–2:00pm ET/10:00am-1:00pm CT/9:00am-12:00pm MT/8:00am-11:00am PT
Instructor: Carol Kenderdine, Carol Wright Consulting and Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $75 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Monday, January 5, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
This 4-hour virtual workshop aims to educate bus drivers on appropriate behavior and communication with people with disabilities. The workshop covers various topics including assisting difficult passengers, driver assistance and the ADA, service animals, effective communication, and disability awareness and etiquette. This workshop is appropriate both for fixed-route, paratransit, and demand responsive bus operators.
Workshop Modules Include:
Module 1: Assisting Difficult Customers
Module 2: Operator Assistance and the ADA
Module 3: Service Animals
Module 4: Effective Communication
Module 5: Disability Awareness and Sensitivity
Date: Saturday, January 10, 2026
Time: 11:00am–3:00pm ET/10:00am-2:00pm CT/9:00am-1:00pm MT/8:00am-12:00pm PT
Instructor: Kristi McLaughlin, Easterseals Project Action
Registration Fee: $100 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Thursday, January 8, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
Mobility Managers have a unique advantage in the transportation industry, and can connect with riders one-on-one, or network with other human services providers in the community. This session provides industry insights and guides participants through various elements to community outreach, like how to craft your messaging to different members of the community from riders to elected officials. This webinar will also emphasize the importance of marketing available services, and how to clearly communicate through print media, web content or social media.
Date: Tuesday, January 13, 2025
Time: 12:00pm–2:00pm ET/11:00am-1:00pm CT/10:00am-12:00pm MT/9:00am-11:00am PT
Instructor: Raven Alexander, Easterseals Project Action Consultant
Registration Fee: $50 (Payment must be made by credit card)
Registration Deadline – Registration will close on Friday, DJanuary 9, 2026. NOTE: Every participant must register individually and pay a registration fee.