Description:
As leaders of your organizations, you work to take care of your agency’s growth and success, your employees’ training and well-being, your customers’ wants and needs, and more. You wouldn’t be the leaders you already are if you were not motivated to succeed. Through the process of taking care of everyone else, as leaders you often neglect to take time for your own growth. This webinar will provide proven principles of leadership that can help you refine your current skills, identify next steps for your continued development as a leader, and examine ways to equip yourself to excel.
Date: Monday, April 13, 2026
Time: 11:00pm–12:30pm ET/10:00am-11:30am CT/9:00am-10:30am MT/8:00am-9:30am PT
Instructor: Carol Kenderdine, Carol Wright Consulting
Registration Fee: $50 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Friday, April 10, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
This engaging and practical workshop equips transit professionals with the tools and knowledge to provide exceptional customer service while maintaining full compliance with the Americans with Disabilities Act (ADA). Participants will gain a clear understanding of ADA paratransit regulations, effective communication strategies, and the importance of sensitivity and professionalism when interacting with riders of all abilities.
Through real-world examples and interactive discussion, the session explores key topics such as reasonable modification, the ADA complaint process, and emergency handling procedures. Special attention is given to confidentiality, effective listening, and responding professionally to difficult customers. Attendees will leave with actionable strategies to foster trust, ensure accessibility, and enhance the rider experience.
Date: Wednesday, April 15, 2026
Time: 11:00am–2:00pm ET/10:00am-1:00pm CT/9:00am-12:00pm MT/8:00am-11:00am PT
Instructor: Carol Kenderdine, Carol Wright Consulting and Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $75 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Monday, April 13, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements for eligibility determination processes.
Workshop Modules Include:
Module 1: Overview of ADA Paratransit Eligibility
Module 2: Foundation and Developing a Process for Accurate, Thorough ADA Eligibility Determinations
Module 3: Interview Techniques
Module 4: Conducting Physical Functional Assessments
Module 5: Conducting Cognitive Functional Assessment
Module 6: Determinations for People with Visual Impairments
Module 7: A Framework for Making Difficult Determinations
Module 8: Eligibility Appeals Process
Module 9: Implementing Trip-by-Trip Eligibility
Date: April 20-23, 2026 (You must participate all 4 days to receive a completion certificate)
Time: 11:00am–3:00pm ET/10:00am-2:00pm CT/9:00am-1:00pm MT/8:00am-12:00pm PT
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $500 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Thursday, April 16, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements for eligibility determination processes.
Workshop Modules Include:
Module 1: Overview of ADA Paratransit Eligibility
Module 2: Foundation and Developing a Process for Accurate, Thorough ADA Eligibility Determinations
Module 3: Interview Techniques
Module 4: Conducting Physical Functional Assessments
Module 5: Conducting Cognitive Functional Assessment
Module 6: Determinations for People with Visual Impairments
Module 7: A Framework for Making Difficult Determinations
Module 8: Eligibility Appeals Process
Module 9: Implementing Trip-by-Trip Eligibility
Date: April 20-23, 2026 (You must participate all 4 days to receive a completion certificate)
Time: 11:00am–3:00pm ET/10:00am-2:00pm CT/9:00am-1:00pm MT/8:00am-12:00pm PT
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $500 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Thursday, April 16, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements for eligibility determination processes.
Workshop Modules Include:
Module 1: Overview of ADA Paratransit Eligibility
Module 2: Foundation and Developing a Process for Accurate, Thorough ADA Eligibility Determinations
Module 3: Interview Techniques
Module 4: Conducting Physical Functional Assessments
Module 5: Conducting Cognitive Functional Assessment
Module 6: Determinations for People with Visual Impairments
Module 7: A Framework for Making Difficult Determinations
Module 8: Eligibility Appeals Process
Module 9: Implementing Trip-by-Trip Eligibility
Date: April 20-23, 2026 (You must participate all 4 days to receive a completion certificate)
Time: 11:00am–3:00pm ET/10:00am-2:00pm CT/9:00am-1:00pm MT/8:00am-12:00pm PT
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $500 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Thursday, April 16, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements for eligibility determination processes.
Workshop Modules Include:
Module 1: Overview of ADA Paratransit Eligibility
Module 2: Foundation and Developing a Process for Accurate, Thorough ADA Eligibility Determinations
Module 3: Interview Techniques
Module 4: Conducting Physical Functional Assessments
Module 5: Conducting Cognitive Functional Assessment
Module 6: Determinations for People with Visual Impairments
Module 7: A Framework for Making Difficult Determinations
Module 8: Eligibility Appeals Process
Module 9: Implementing Trip-by-Trip Eligibility
Date: April 20-23, 2026 (You must participate all 4 days to receive a completion certificate)
Time: 11:00am–3:00pm ET/10:00am-2:00pm CT/9:00am-1:00pm MT/8:00am-12:00pm PT
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $500 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Thursday, April 16, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
This 4-hour virtual workshop aims to educate bus drivers on appropriate behavior and communication with people with disabilities. The workshop covers various topics including assisting difficult passengers, driver assistance and the ADA, service animals, effective communication, and disability awareness and etiquette. This workshop is appropriate both for fixed-route, paratransit, and demand responsive bus operators.
Workshop Modules Include:
Module 1: Assisting Difficult Customers
Module 2: Operator Assistance and the ADA
Module 3: Service Animals
Module 4: Effective Communication
Module 5: Disability Awareness and Sensitivity
Date: May 5, 2026
Time: 11:00am–3:00pm ET/10:00am-2:00pm CT/9:00am-1:00pm MT/8:00am-12:00pm PT
Instructor: Kristi McLaughlin, Easterseals Project Action
Registration Fee: $100 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Thursday, January 8, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
This 4-hour workshop aims to educate call takers on appropriate communication with people with disabilities. The workshop covers various topics including assisting difficult customers, effective communication and the ADA, and disability awareness and etiquette.
Date: Tuesday, May 12 & Thursday, May 14, 2026
Time: 12:00pm–2:00pm ET/11:00am-1:00pm CT/10:00am-12:00pm MT/9:00am-11:00am PT each day
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $100 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Friday, May 8, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
This 4-hour workshop aims to educate call takers on appropriate communication with people with disabilities. The workshop covers various topics including assisting difficult customers, effective communication and the ADA, and disability awareness and etiquette.
Date: Tuesday, May 12 & Thursday, May 14, 2026
Time: 12:00pm–2:00pm ET/11:00am-1:00pm CT/10:00am-12:00pm MT/9:00am-11:00am PT each day
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $100 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Friday, May 8, 2026. NOTE: Every participant must register individually and pay a registration fee.
Description:
Join us for this session on ensuring compliance with accessibility standards in public transportation. This session will provide an overview of the Americans with Disabilities Act (ADA) and its non-discrimination mandates. We’ll delve into the specifics of fixed-route transit systems, covering essential aspects such as wheelchair securement, bus stop accessibility, and wheelchair boarding procedures to ensure an inclusive experience for all passengers. Additionally, we’ll explore paratransit services, focusing on age limits, personal care assistants (PCAs), no-show policies, service beyond the curb and other accessibility considerations for both modes including reasonable modifications to enhance accessibility and meet the needs of all riders. This session is designed for transit operators, accessibility coordinators, and anyone involved in ensuring transportation services meet ADA requirements.
Date: Wednesday, May 27, 2026
Time: 11:00am–2:00pm ET/10:00am-1:00pm CT/9:00am-12:00pm MT/8:00am-11:00am PT
Instructor: Kristi McLaughlin, Easterseals Project Action Consultant
Registration Fee: $75 (Payment must be made by credit card)
Registration Deadline – Registration will close for this workshop on Monday, May 25, 2026. NOTE: Every participant must register individually and pay a registration fee.