Training Schedule

Description: This webinar is designed to help organizations develop and implement successful travel training programs. This session outlines key steps, from identifying community needs and securing funding to recruiting travel trainers and marketing the program. It provides valuable insights into best practices, stakeholder engagement, and program administration to ensure individuals, including people with disabilities and[...]

Description: In our day-to-day work life, we often become so bogged down with completing the necessary tasks and details that we do not take the time to employ more leadership strategies into our work styles. Your life is hectic, your time is valuable, you are often overloaded, am you may sometimes feel like you are[...]

Description: This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements[...]

Description: This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements[...]

Description: This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements[...]

Description: This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements[...]

Description: For most transit systems, customer interaction begins with the operator, dispatcher or even through social media; are you and or your employees ready? This webinar covers ways to boost employee engagement that will ultimately reflect positively onto the customer. Using techniques to identify existing supports already in place within your agency, participants will become[...]

Description: This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements[...]

Description: This engaging and practical workshop equips transit professionals with the tools and knowledge to provide exceptional customer service while maintaining full compliance with the Americans with Disabilities Act (ADA). Participants will gain a clear understanding of ADA paratransit regulations, effective communication strategies, and the importance of sensitivity and professionalism when interacting with riders of[...]

Description: This 4-hour virtual workshop aims to educate bus drivers on appropriate behavior and communication with people with disabilities. The workshop covers various topics including assisting difficult passengers, driver assistance and the ADA, service animals, effective communication, and disability awareness and etiquette. This workshop is appropriate both for fixed-route, paratransit, and demand responsive bus operators.[...]

Description: Mobility Managers have a unique advantage in the transportation industry, and can connect with riders one-on-one, or network with other human services providers in the community. This session provides industry insights and guides participants through various elements to community outreach, like how to craft your messaging to different members of the community from riders[...]

Description: This 4-hour workshop aims to educate call takers on appropriate communication with people with disabilities. The workshop covers various topics including assisting difficult customers, effective communication and the ADA, and disability awareness and etiquette. Date: Tuesday, January 20 & Friday, January 23, 2026 Time: 12:00pm–2:00pm ET/11:00am-1:00pm CT/10:00am-12:00pm MT/9:00am-11:00am PT each day Instructor: Kristi McLaughlin,[...]

Description: This webinar is designed to educate participants on how people with disabilities travel independently in their communities. The webinar covers the use of service animals and white canes, mobility devices such as wheelchairs, scooters, walkers and more, the use of technology to aid in traveling independently, and the role of personal care attendants in[...]

Description: This 4-hour workshop aims to educate call takers on appropriate communication with people with disabilities. The workshop covers various topics including assisting difficult customers, effective communication and the ADA, and disability awareness and etiquette. Date: Tuesday, January 20 & Friday, January 23, 2026 Time: 12:00pm–2:00pm ET/11:00am-1:00pm CT/10:00am-12:00pm MT/9:00am-11:00am PT each day Instructor: Kristi McLaughlin,[...]

Description: Join us for this session on ensuring compliance with accessibility standards in public transportation. This session will provide an overview of the Americans with Disabilities Act (ADA) and its non-discrimination mandates. We’ll delve into the specifics of fixed-route transit systems, covering essential aspects such as wheelchair securement, bus stop accessibility, and wheelchair boarding procedures[...]