Oct
27
Fri
all-day ADA Complementary Paratransit Management Essentials – **DATES UPDATED**
ADA Complementary Paratransit Ma...
Oct 27 – Dec 15 all-day
Instructors: Kristi McLaughlin and Donna Smith, ESPA Consulting Registration Fee: $195 ADA Complementary Paratransit Management Essentials will address key elements related  to relationship building with passengers, the public and governing boards. Content highlights customer service management, effective communication, public engagement strategies, building effective relationships with governing bodies and policy development, amendment and implementation.
Jan
22
Mon
all-day Taking ADA Complementary Paratransit Service to the Next Level **DATES UPDATED**
Taking ADA Complementary Paratra...
Jan 22 – Mar 2 all-day
Instructors: Carol Wright Kenderdine, Kristi McLaughlin and Donna Smith, ESPA Consulting Registration Fee: $195 This online training course is designed for ADA complementary paratransit managers who are ready to improve the service offered to their customers by taking paratransit service to the next level. As an advanced level course, it will not cover basic requirements of[...]