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Working together to build accessible communities for all!

Easterseals Project Action, a division of Easterseals, Inc., provides customized training solutions and technical expertise on the Americans with Disabilities Act and accessible transportation for transportation providers, human service agencies, states, regional agencies, tribal nations, and communities with the goal of working together to build accessible communities for all!

Travel Training Certification and Instruction

New and veteran travel trainers can now earn CUTR-certified travel trainer credentials.

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Training on Americans with Disabilities Act Requirements

Customized training to suit your organization’s needs, covering a range of topics and travel modalities.

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Customer Service & Effective Communication

Learn the role of quality customer service in providing accessible transportation that is efficient and effective.

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Transit Management Training

Management and operations training to strengthen the effectiveness of your organization.

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Facilitation and Public Engagement

ESPA Consulting staff are available to facilitate sessions or meetings in an objective and inclusive manner.

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Paratransit Management Certification and Instruction

Paratransit managers of all experience levels can earn CUTR-certified credentials.

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Upcoming Events

Click event for more information.

Aug
7
Thu
11:00 am 10 Steps to Starting a Travel Tr... @ Zoom Virtual Workshop
10 Steps to Starting a Travel Tr... @ Zoom Virtual Workshop
Aug 7 @ 11:00 am – 1:00 pm
Description: This webinar is designed to help organizations develop and implement successful travel training programs. This session outlines key steps, from identifying community needs and securing funding to recruiting travel trainers and marketing the program. It provides valuable insights into best practices, stakeholder engagement, and program administration to ensure individuals, including people with disabilities and[...]
Aug
14
Thu
11:00 am ADA Etiquette, Communication, an... @ Zoom Virtual Workshop
ADA Etiquette, Communication, an... @ Zoom Virtual Workshop
Aug 14 @ 11:00 am – 3:00 pm
Description: This 4-hour virtual workshop aims to educate bus drivers on appropriate behavior and communication with people with disabilities. The workshop covers various topics including assisting difficult passengers, driver assistance and the ADA, service animals, effective communication, and disability awareness and etiquette. This workshop is appropriate both for fixed-route, paratransit, and demand responsive bus operators.[...]
Aug
19
Tue
12:00 pm Etiquette and Effective Communic... @ Zoom Virtual Workshop
Etiquette and Effective Communic... @ Zoom Virtual Workshop
Aug 19 @ 12:00 pm – 2:00 pm
Description: This 4-hour workshop aims to educate call takers on appropriate communication with people with disabilities. The workshop covers various topics including assisting difficult customers, effective communication and the ADA, and disability awareness and etiquette. Date: Tuesday, August 19 & Thursday, August 21, 2025 Time: 12:00pm–2:00pm ET/11:00am-1:00pm CT/10:00am-12:00pm MT/9:00am-11:00am PT each day Instructor: Kristi McLaughlin,[...]
Aug
21
Thu
12:00 pm Etiquette and Effective Communic... @ Zoom Virtual Workshop
Etiquette and Effective Communic... @ Zoom Virtual Workshop
Aug 21 @ 12:00 pm – 2:00 pm
Description: This 4-hour workshop aims to educate call takers on appropriate communication with people with disabilities. The workshop covers various topics including assisting difficult customers, effective communication and the ADA, and disability awareness and etiquette. Date: Tuesday, August 19 & Thursday, August 21, 2025 Time: 12:00pm–2:00pm ET/11:00am-1:00pm CT/10:00am-12:00pm MT/9:00am-11:00am PT each day Instructor: Kristi McLaughlin,[...]
Sep
11
Thu
11:00 am Effective Communication and Deve... @ Zoom Virtual Workshop
Effective Communication and Deve... @ Zoom Virtual Workshop
Sep 11 @ 11:00 am – 2:00 pm
Description: When providing information about your services to the public through marketing materials, user guides, social media posts and other communication, it is important to remember that people with low vision, hearing loss, motor impairment or cognitive disabilities may be receiving this much needed information. Join us to review the effective communications requirements according to[...]
Sep
15
Mon
11:00 am Determining ADA Complementary Pa... @ Zoom Virtual Workshop (Sessions will occur the first four Tuesdays in July 2025)
Determining ADA Complementary Pa... @ Zoom Virtual Workshop (Sessions will occur the first four Tuesdays in July 2025)
Sep 15 @ 11:00 am – 2:00 pm
Description: This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements[...]
Sep
16
Tue
11:00 am Determining ADA Complementary Pa... @ Zoom Virtual Workshop (Sessions will occur the first four Tuesdays in July 2025)
Determining ADA Complementary Pa... @ Zoom Virtual Workshop (Sessions will occur the first four Tuesdays in July 2025)
Sep 16 @ 11:00 am – 2:00 pm
Description: This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements[...]
Sep
17
Wed
11:00 am Determining ADA Complementary Pa... @ Zoom Virtual Workshop (Sessions will occur the first four Tuesdays in July 2025)
Determining ADA Complementary Pa... @ Zoom Virtual Workshop (Sessions will occur the first four Tuesdays in July 2025)
Sep 17 @ 11:00 am – 2:00 pm
Description: This virtual workshop provides transit professionals and managers with the information and tools to develop a comprehensive approach to conducting accurate paratransit eligibility determinations. This workshop will provide participants helpful tips and best practices in determining ADA complementary paratransit eligibility. Participants will also receive informational resources on the Americans with Disabilities Act (ADA) requirements[...]