Working together to build accessible communities for all!

Easterseals Project Action Consulting, a division of Easterseals, Inc., provides customized training solutions and technical expertise on the Americans with Disabilities Act and accessible transportation for transportation providers, human service agencies, states, regional agencies, tribal nations, and communities with the goal of working together to build accessible communities for all!

Travel Training Certification and Instruction

New and veteran travel trainers can now earn CUTR-certified travel trainer credentials.

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Training on Americans with Disabilities Act Requirements

Customized training to suit your organization’s needs, covering a range of topics and travel modalities.

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Customer Service & Effective Communication

Learn the role of quality customer service in providing accessible transportation that is efficient and effective.

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Transit Management Training

Management and operations training to strengthen the effectiveness of your organization.

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Facilitation and Public Engagement

ESPA Consulting staff are available to facilitate sessions or meetings in an objective and inclusive manner.

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Paratransit Management Certification and Instruction

Paratransit managers of all experience levels can earn CUTR-certified credentials.

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Upcoming Events

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Jul
12
Wed
2:00 pm Implementing Conditional Eligibility for ADA Complementary Paratransit Trip-by-Trip
Implementing Conditional Eligibi...
Jul 12 @ 2:00 pm – 3:30 pm
Time : 2:00–3:30pm ET/1:00-2:30pm CT/11:00am-12:30pm PT Presenter : Kristi McLaughlin, ESPA Consulting Registration Fee: $45 Implementing Conditional Eligibility for ADA Complementary Paratransit will address how to schedule trips based on a person’s conditional eligibility for ADA Complementary Paratransit. Once the determination has been made that a person can ride fixed-route transit for some, but not[...]
Jul
24
Mon
all-day Introduction to Travel Training Workshop @ Disability Network Southwest Michigan
Introduction to Travel Training ... @ Disability Network Southwest Michigan
Jul 24 – Jul 26 all-day
Location: Kalamazoo, Michigan Instructor: Kristi McLaughlin, ESPA Consulting Registration Fee: $300 Introduction to Travel Training is an intensive three-day workshop with classroom and field instruction. The workshop offers an environment where travel trainers will acquire knowledge in the classroom and in the field, obtaining constructive feedback from trainers and colleagues. Travel trainers will receive a[...]
Jul
27
Thu
all-day Advanced Travel Training Strategies Workshop @ Disability Network Southwest Michigan
Advanced Travel Training Strateg... @ Disability Network Southwest Michigan
Jul 27 – Jul 28 all-day
Location: Kalamazoo, Michigan Instructors: Kristi McLaughlin, ESPA Consulting Registration Fee: $195 This 1.5 day, in-person workshop will cover advanced travel trainer strategies including working with trainees with psychiatric disabilities and other less common disabilities, behavioral strategies and techniques from a trainer perspective, using physical strategies safely, advanced street crossing techniques, and more.  Also covered are[...]
Jul
31
Mon
all-day Community Connections & Your Role as a Travel Trainer
Community Connections & Your Rol...
Jul 31 – Sep 8 all-day
Instructors: Julie Dupree, Allie Donnelly, and Kristi McLaughlin, ESPA Consulting Registration Fee: $195 Travel trainers are in a unique position to make connections within their communities to increase the potential for independent mobility. This course starts with an overview of the Americans with Disabilities Act and public transportation and how this important piece of federal[...]
all-day Introduction to ADA Complementary Paratransit Management
Introduction to ADA Complementar...
Jul 31 – Sep 8 all-day
Instructors: Kristi McLaughlin and Donna Smith, ESPA Consulting Registration Fee: $195 This online training course is designed for ADA complementary paratransit managers who are new to the field. Content highlights the history of the the disability movement, paratransit eligibility, human resources management, key considerations in paratransit operations, and the basics in financial management that all paratransit managers[...]
Aug
2
Wed
all-day Transportation and the ADA Workshop @ Des Moines Area Regional Transit
Transportation and the ADA Workshop @ Des Moines Area Regional Transit
Aug 2 – Aug 3 all-day
Location: Des Moines, Iowa Instructors: Kristi McLaughlin, ESPA Consulting Registration Fee: $195 Have you ever wondered how many companions are allowed to ride with a complementary paratransit eligible passenger?  Or how much assistance a bus operator is required to provide to a passenger with a disability in boarding the bus? Or how many service animals[...]
Aug
3
Thu
2:00 pm Introduction to Street Crossing for Travel Trainers
Introduction to Street Crossing ...
Aug 3 @ 2:00 pm – 3:00 pm
Time : 2:00–3:30pm ET/1:00-2:30pm CT/11:00am-12:30pm PT Presenter : Julie Dupree, Easterseals Project Action Consulting Registration Fee: $45 Introduction to Street Crossing for Travel Trainers: The Must Know Info will address the crucial topic of safely teaching street crossing. Participants will learn the importance of developing methods and strategies to aid in one-on-one travel instruction and[...]
Sep
6
Wed
2:00 pm ADA Complementary Paratransit Appeals Process Requirements
ADA Complementary Paratransit Ap...
Sep 6 @ 2:00 pm – 3:30 pm
Time : 2:00–3:30pm ET/1:00-2:30pm CT/11:00am-12:30pm PT Presenter : Kristi McLaughlin, ESPA Consulting Registration Fee: $45 ADA Complementary Paratransit Appeals Process Requirements will address the requirements under the ADA with regards to paratransit appeals, including eligibility decisions, no shows, and suspensions.  Topics to be covered include what decisions carry the right of the applicant/passenger to appeal,[...]