Working together to build accessible communities for all!

Easterseals Project Action Consulting, a division of Easterseals, Inc., provides customized training solutions and technical expertise on the Americans with Disabilities Act and accessible transportation for transportation providers, human service agencies, states, regional agencies, tribal nations, and communities with the goal of working together to build accessible communities for all!

Travel Training Certification and Instruction

New and veteran travel trainers can now earn CUTR-certified travel trainer credentials.

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Training on Americans with Disabilities Act Requirements

Customized training to suit your organization’s needs, covering a range of topics and travel modalities.

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Customer Service & Effective Communication

Learn the role of quality customer service in providing accessible transportation that is efficient and effective.

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Transit Management Training

Management and operations training to strengthen the effectiveness of your organization.

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Facilitation and Public Engagement

ESPA Consulting staff are available to facilitate sessions or meetings in an objective and inclusive manner.

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Paratransit Management Certification and Instruction

Paratransit managers of all experience levels can earn CUTR-certified credentials.

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Upcoming Events

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Oct
2
Mon
all-day ADA Complementary Paratransit Management Essentials
ADA Complementary Paratransit Ma...
Oct 2 – Nov 10 all-day
Instructors: Kristi McLaughlin and Donna Smith, ESPA Consulting Registration Fee: $195 ADA Complementary Paratransit Management Essentials will address key elements related  to relationship building with passengers, the public and governing boards. Content highlights customer service management, effective communication, public engagement strategies, building effective relationships with governing bodies and policy development, amendment and implementation.
Oct
4
Wed
2:00 pm Travel Training Data Collection Standards
Travel Training Data Collection ...
Oct 4 @ 2:00 pm – 3:30 pm
Time : 2:00–3:30pm ET/1:00-2:30pm CT/11:00am-12:30pm PT Presenter : Julie Dupree, ESPA Consulting Registration Fee: $45 Travel Training Data Collection Standards will address the means and methods for data collection that are adopted most often in the field of travel training.  Participants will learn the importance of collecting in-depth data that examines how independent travel resulting[...]
Oct
18
Wed
all-day Transportation and the ADA Workshop @ Houston METRO
Transportation and the ADA Workshop @ Houston METRO
Oct 18 – Oct 19 all-day
Location: Houston METRO, Houston, Texas Instructor: Donna Smith, ESPA Consulting Registration Fee: $195 Have you ever wondered how many companions are allowed to ride with a complementary paratransit eligible passenger?  Or how much assistance a bus operator is required to provide to a passenger with a disability in boarding the bus? Or how many service[...]
Oct
25
Wed
2:00 pm ADA Complementary Paratransit: Responding to Emergencies
ADA Complementary Paratransit: R...
Oct 25 @ 2:00 pm – 3:30 pm
Time : 2:00–3:30pm ET/1:00-2:30pm CT/11:00am-12:30pm PT Presenter : Carol Wright Kenderdine, ESPA Consulting Registration Fee: $45 ADA Complementary Paratransit: Responding to Emergencies will address considerations to be made when the paratransit preparedness plan must be put into action.  Topics will include coordinating with other agencies; methods of communication; emergency communication; locating and assisting people with[...]
Dec
6
Wed
2:00 pm Travel Training Assessments: Determining Student Competency
Travel Training Assessments: Det...
Dec 6 @ 2:00 pm – 3:30 pm
Time : 2:00–3:30pm ET/1:00-2:30pm CT/11:00am-12:30pm PT Presenter : Julie Dupree, ESPA Consulting Registration Fee: $45 Travel Training: Determining Student Competency addresses skills trainees should have prior to beginning a travel training program or working with a travel trainer.  Participants will learn how to use the assessment process and other respectful methods to collect information in[...]
Jan
22
Mon
all-day Taking ADA Complementary Paratransit Service to the Next Level **DATES UPDATED**
Taking ADA Complementary Paratra...
Jan 22 – Mar 2 all-day
Instructors: Carol Wright Kenderdine, Kristi McLaughlin and Donna Smith, ESPA Consulting Registration Fee: $195 This online training course is designed for ADA complementary paratransit managers who are ready to improve the service offered to their customers by taking paratransit service to the next level. As an advanced level course, it will not cover basic requirements of[...]