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Working together to build accessible communities for all!

Easterseals Project Action Consulting, a division of Easterseals, Inc., provides customized training solutions and technical expertise on the Americans with Disabilities Act and accessible transportation for transportation providers, human service agencies, states, regional agencies, tribal nations, and communities with the goal of working together to build accessible communities for all!

Travel Training Certification and Instruction

New and veteran travel trainers can now earn CUTR-certified travel trainer credentials.

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Training on Americans with Disabilities Act Requirements

Customized training to suit your organization’s needs, covering a range of topics and travel modalities.

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Customer Service & Effective Communication

Learn the role of quality customer service in providing accessible transportation that is efficient and effective.

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Transit Management Training

Management and operations training to strengthen the effectiveness of your organization.

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Facilitation and Public Engagement

ESPA Consulting staff are available to facilitate sessions or meetings in an objective and inclusive manner.

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Paratransit Management Certification and Instruction

Paratransit managers of all experience levels can earn CUTR-certified credentials.

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Upcoming Events

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Mar
12
Mon
all-day Elements of a Travel Training Pr...
Elements of a Travel Training Pr...
Mar 12 – Apr 27 all-day
Instructors: Julie Dupree, Allie Donnelly, and Kristi McLaughlin, ESPA Consulting Registration Fee: $195 This course provides information about different aspects of travel training programs including variations in programs, scope, people served, data collection and reporting, and program evaluation. Learners will have the opportunity to fully explore and assess their own program.  The course is self-study[...]
all-day Introduction to ADA Complementar...
Introduction to ADA Complementar...
Mar 12 – Apr 27 all-day
Instructors: Kristi McLaughlin and Donna Smith, ESPA Consulting Registration Fee: $195 This online training course is designed for ADA complementary paratransit managers who are new to the field. Content highlights the history of the the disability movement, paratransit eligibility, human resources management, key considerations in paratransit operations, and the basics in financial management that all paratransit managers[...]
Jun
6
Wed
2:00 pm Travel Training Data Collection ...
Travel Training Data Collection ...
Jun 6 @ 2:00 pm – 3:30 pm
Time : 2:00–3:30pm ET/1:00-2:30pm CT/11:00am-12:30pm PT Presenter : Julie Dupree, ESPA Consulting Registration Fee: $45 Travel Training Data Collection Standards will address the means and methods for data collection that are adopted most often in the field of travel training.  Participants will learn the importance of collecting in-depth data that examines how independent travel resulting[...]
Jun
11
Mon
all-day ADA Complementary Paratransit Ma...
ADA Complementary Paratransit Ma...
Jun 11 – Jul 27 all-day
Instructors: Kristi McLaughlin and Donna Smith, ESPA Consulting Registration Fee: $195 ADA Complementary Paratransit Management Essentials will address key elements related to relationship building with passengers, the public and governing boards. Content highlights customer service management, effective communication, public engagement strategies, building effective relationships with governing bodies and policy development, amendment and implementation. The course is[...]
all-day Community Connections & Your Rol...
Community Connections & Your Rol...
Jun 11 – Jul 27 all-day
Instructors: Julie Dupree, Allie Donnelly, and Kristi McLaughlin, ESPA Consulting Registration Fee: $195 Travel trainers are in a unique position to make connections within their communities to increase the potential for independent mobility. This course starts with an overview of the Americans with Disabilities Act and public transportation and how this important piece of federal[...]
Jul
11
Wed
2:00 pm ADA Complementary Paratransit Ap...
ADA Complementary Paratransit Ap...
Jul 11 @ 2:00 pm – 3:30 pm
Time : 2:00–3:30pm ET/1:00-2:30pm CT/11:00am-12:30pm PT Presenter : Kristi McLaughlin, ESPA Consulting Registration Fee: $45 ADA Complementary Paratransit Appeals Process Requirements will address the requirements under the ADA with regards to paratransit appeals, including eligibility decisions, no shows, and suspensions.  Topics to be covered include what decisions carry the right of the applicant/passenger to appeal,[...]
Aug
1
Wed
2:00 pm Introduction to Street Crossing ...
Introduction to Street Crossing ...
Aug 1 @ 2:00 pm – 3:00 pm
Time : 2:00–3:30pm ET/1:00-2:30pm CT/11:00am-12:30pm PT Presenter : Julie Dupree, Easterseals Project Action Consulting Registration Fee: $45 Introduction to Street Crossing for Travel Trainers: The Must Know Info will address the crucial topic of safely teaching street crossing. Participants will learn the importance of developing methods and strategies to aid in one-on-one travel instruction and[...]
Sep
10
Mon
all-day Taking ADA Complementary Paratra...
Taking ADA Complementary Paratra...
Sep 10 – Oct 19 all-day
Instructors: Carol Wright Kenderdine, Kristi McLaughlin and Donna Smith, ESPA Consulting Registration Fee: $195 This online training course is designed for ADA complementary paratransit managers who are ready to improve the service offered to their customers by taking paratransit service to the next level. As an advanced level course, it will not cover basic requirements of[...]