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Working together to build accessible communities for all!

Easterseals Project Action Consulting, a division of Easterseals, Inc., provides customized training solutions and technical expertise on the Americans with Disabilities Act and accessible transportation for transportation providers, human service agencies, states, regional agencies, tribal nations, and communities with the goal of working together to build accessible communities for all!

Travel Training Certification and Instruction

New and veteran travel trainers can now earn CUTR-certified travel trainer credentials.

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Training on Americans with Disabilities Act Requirements

Customized training to suit your organization’s needs, covering a range of topics and travel modalities.

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Customer Service & Effective Communication

Learn the role of quality customer service in providing accessible transportation that is efficient and effective.

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Transit Management Training

Management and operations training to strengthen the effectiveness of your organization.

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Facilitation and Public Engagement

ESPA Consulting staff are available to facilitate sessions or meetings in an objective and inclusive manner.

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Paratransit Management Certification and Instruction

Paratransit managers of all experience levels can earn CUTR-certified credentials.

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Upcoming Events

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Jul
18
Wed
2:00 pm Dealing with Difficult Customers...
Dealing with Difficult Customers...
Jul 18 @ 2:00 pm – 3:30 pm
Time : 2:00–3:30pm ET/1:00-2:30pm CT/11:00am-12:30pm PT Presenter : Carol Wright Kenderdine, ESPA Consulting Registration Fee: $45 The Customer is Always Right?  Maybe not!  We all encounter difficult customers on a regular basis and need to determine the best way to handle each situation as it occurs.  While every situation is different, there are techniques that[...]
Aug
1
Wed
2:00 pm Introduction to Street Crossing ...
Introduction to Street Crossing ...
Aug 1 @ 2:00 pm – 3:00 pm
Time : 2:00–3:30pm ET/1:00-2:30pm CT/11:00am-12:30pm PT Presenter : Julie Dupree, Easterseals Project Action Consulting Registration Fee: $45 Introduction to Street Crossing for Travel Trainers: The Must Know Info will address the crucial topic of safely teaching street crossing. Participants will learn the importance of developing methods and strategies to aid in one-on-one travel instruction and[...]
Aug
15
Wed
2:00 pm Succession Planning Webinar
Succession Planning Webinar
Aug 15 @ 2:00 pm – 3:30 pm
Time : 2:00–3:30pm ET/1:00-2:30pm CT/11:00am-12:30pm PT Presenter : Carol Wright Kenderdine, ESPA Consulting Registration Fee: $45 Managers do not only have the responsibility to build the best transportation program possible, but to make sure that steps are taken to sustain this effort and set the stage for additional growth once we and our key personnel[...]
Sep
10
Mon
all-day ADA Complementary Paratransit Ma...
ADA Complementary Paratransit Ma...
Sep 10 – Oct 19 all-day
Instructors: Kristi McLaughlin and Donna Smith, ESPA Consulting Registration Fee: $195 ADA Complementary Paratransit Management Essentials will address key elements related to relationship building with passengers, the public and governing boards. Content highlights customer service management, effective communication, public engagement strategies, building effective relationships with governing bodies and policy development, amendment and implementation. The course is[...]
all-day Community Connections & Your Rol...
Community Connections & Your Rol...
Sep 10 – Oct 12 all-day
Instructors: Julie Dupree, Allie Donnelly, and Kristi McLaughlin, ESPA Consulting Registration Fee: $195 Travel trainers are in a unique position to make connections within their communities to increase the potential for independent mobility. This course starts with an overview of the Americans with Disabilities Act and public transportation and how this important piece of federal[...]
all-day Elements of a Travel Training Pr...
Elements of a Travel Training Pr...
Sep 10 – Oct 12 all-day
Instructors: Julie Dupree, Allie Donnelly, and Kristi McLaughlin, ESPA Consulting Registration Fee: $195 This course provides information about different aspects of travel training programs including variations in programs, scope, people served, data collection and reporting, and program evaluation. Learners will have the opportunity to fully explore and assess their own program.  The course is self-study[...]
all-day Introduction to ADA Complementar...
Introduction to ADA Complementar...
Sep 10 – Oct 19 all-day
Instructors: Kristi McLaughlin and Donna Smith, ESPA Consulting Registration Fee: $195 This online training course is designed for ADA complementary paratransit managers who are new to the field. Content highlights the history of the the disability movement, paratransit eligibility, human resources management, key considerations in paratransit operations, and the basics in financial management that all paratransit managers[...]
all-day Taking ADA Complementary Paratra...
Taking ADA Complementary Paratra...
Sep 10 – Oct 19 all-day
Instructors: Carol Wright Kenderdine, Kristi McLaughlin and Donna Smith, ESPA Consulting Registration Fee: $195 This online training course is designed for ADA complementary paratransit managers who are ready to improve the service offered to their customers by taking paratransit service to the next level. As an advanced level course, it will not cover basic requirements of[...]