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Working together to build accessible communities for all!

Easterseals Project Action Consulting, a division of Easterseals, Inc., provides customized training solutions and technical expertise on the Americans with Disabilities Act and accessible transportation for transportation providers, human service agencies, states, regional agencies, tribal nations, and communities with the goal of working together to build accessible communities for all!

Travel Training Certification and Instruction

New and veteran travel trainers can now earn CUTR-certified travel trainer credentials.

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Training on Americans with Disabilities Act Requirements

Customized training to suit your organization’s needs, covering a range of topics and travel modalities.

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Customer Service & Effective Communication

Learn the role of quality customer service in providing accessible transportation that is efficient and effective.

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Transit Management Training

Management and operations training to strengthen the effectiveness of your organization.

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Facilitation and Public Engagement

ESPA Consulting staff are available to facilitate sessions or meetings in an objective and inclusive manner.

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Paratransit Management Certification and Instruction

Paratransit managers of all experience levels can earn CUTR-certified credentials.

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Upcoming Events

Click event for more information.

Jun
11
Mon
all-day ADA Complementary Paratransit Ma...
ADA Complementary Paratransit Ma...
Jun 11 – Jul 27 all-day
Instructors: Kristi McLaughlin and Donna Smith, ESPA Consulting Registration Fee: $195 ADA Complementary Paratransit Management Essentials will address key elements related to relationship building with passengers, the public and governing boards. Content highlights customer service management, effective communication, public engagement strategies, building effective relationships with governing bodies and policy development, amendment and implementation. The course is[...]
all-day Community Connections & Your Rol...
Community Connections & Your Rol...
Jun 11 – Jul 27 all-day
Instructors: Julie Dupree, Allie Donnelly, and Kristi McLaughlin, ESPA Consulting Registration Fee: $195 Travel trainers are in a unique position to make connections within their communities to increase the potential for independent mobility. This course starts with an overview of the Americans with Disabilities Act and public transportation and how this important piece of federal[...]
Jun
25
Mon
all-day Introduction to Travel Training ... @ Hillsborough Area Regional Transit Authority: Operations Center
Introduction to Travel Training ... @ Hillsborough Area Regional Transit Authority: Operations Center
Jun 25 – Jun 27 all-day
**THIS EVENT HAS BEEN POSTPONED – NEW DATE TBD**   Introduction to Travel Training is an intensive three-day workshop with classroom and field instruction. The workshop offers an environment where travel trainers will acquire knowledge in the classroom and in the field, obtaining constructive feedback from trainers and colleagues. Travel trainers will receive a workbook[...]
Jun
28
Thu
all-day Advanced Travel Training Strateg... @ HART
Advanced Travel Training Strateg... @ HART
Jun 28 – Jun 29 all-day
**THIS EVENT HAS BEEN POSTPONED – NEW DATE TBD**   This 1.5 day, in-person workshop will cover advanced travel trainer strategies including working with trainees with psychiatric disabilities and other less common disabilities, behavioral strategies and techniques from a trainer perspective, using physical strategies safely, advanced street crossing techniques, and more.  Also covered are any[...]
Jul
11
Wed
2:00 pm ADA Complementary Paratransit Ap...
ADA Complementary Paratransit Ap...
Jul 11 @ 2:00 pm – 3:30 pm
Time : 2:00–3:30pm ET/1:00-2:30pm CT/11:00am-12:30pm PT Presenter : Kristi McLaughlin, ESPA Consulting Registration Fee: $45 ADA Complementary Paratransit Appeals Process Requirements will address the requirements under the ADA with regards to paratransit appeals, including eligibility decisions, no shows, and suspensions.  Topics to be covered include what decisions carry the right of the applicant/passenger to appeal,[...]
Aug
1
Wed
2:00 pm Introduction to Street Crossing ...
Introduction to Street Crossing ...
Aug 1 @ 2:00 pm – 3:00 pm
Time : 2:00–3:30pm ET/1:00-2:30pm CT/11:00am-12:30pm PT Presenter : Julie Dupree, Easterseals Project Action Consulting Registration Fee: $45 Introduction to Street Crossing for Travel Trainers: The Must Know Info will address the crucial topic of safely teaching street crossing. Participants will learn the importance of developing methods and strategies to aid in one-on-one travel instruction and[...]
Sep
10
Mon
all-day Taking ADA Complementary Paratra...
Taking ADA Complementary Paratra...
Sep 10 – Oct 19 all-day
Instructors: Carol Wright Kenderdine, Kristi McLaughlin and Donna Smith, ESPA Consulting Registration Fee: $195 This online training course is designed for ADA complementary paratransit managers who are ready to improve the service offered to their customers by taking paratransit service to the next level. As an advanced level course, it will not cover basic requirements of[...]
Sep
12
Wed
2:00 pm ADA Complementary Paratransit: R...
ADA Complementary Paratransit: R...
Sep 12 @ 2:00 pm – 3:30 pm
Time : 2:00–3:30pm ET/1:00-2:30pm CT/11:00am-12:30pm PT Presenter : Carol Wright Kenderdine, ESPA Consulting Registration Fee: $45 ADA Complementary Paratransit: Responding to Emergencies will address considerations to be made when the paratransit preparedness plan must be put into action.  Topics will include coordinating with other agencies; methods of communication; emergency communication; locating and assisting people with[...]