Carol Wright Kenderdine
Assistant Vice President
Mobility & Transportation
Carol Wright Kenderdine serves as the director of Easterseals Transportation Group which includes serving as co-director of the National Aging and Disability Transportation Center. Carol’s work experience includes serving as Associate Director for the Small Urban & Rural Transit Center, Upper Great Plains Transportation Institute, at North Dakota State University, where her primary responsibilities were the development and delivery of national training programs and outreach efforts. She has more than 12 years of experience as Executive Director of senior services and public transportation for a multi-county agency in central North Dakota, served as director of a residential facility for individuals with traumatic brain injuries, held management positions in long-term care, and was an independent consultant in marketing and development. Carol holds a M.S. in Human Development and Education/Gerontology from North Dakota State University and a B.S. in Speech/English/Education from North Dakota State University.
Owner, McLaughlin & McLaughlin, LLC
Kristi McLaughlin is an experienced trainer with extensive knowledge of the transportation provisions of the Americans with Disabilities Act, best practices in customer service, and paratransit eligibility and operations. Her background includes travel training, coordination planning, writing training curriculum and providing technical assistance regarding accessible transportation. Kristi began her career in transportation as a scheduling clerk at Bloomington Transit in Bloomington, Indiana. She has since worked as manager of the paratransit system in Bloomington and as general manager of the Niles Dial-A-Ride in Niles, Michigan. Kristi has a B.A. in Philosophy and a M.S. in Applied Health Science, and holds ADA Coordinator and Master Project Manager certifications.
Training & Technical Assistance Specialist
Ken Thompson provides technical assistance, training and information to customers on a variety of issues including accessible transportation, the ADA, veterans’ issues, building partnerships, and service planning. His over twenty years’ experience working in human services includes managing a human service transportation system that followed a U.S. Navy stint working in aviation. He grew up in a career military family and attended military schools overseas. Ken holds a Masters in Public Affairs and B.A. from Hood College in Maryland. He has completed the ADA Coordinator’s Training Certification Program, University of Missouri College of Human Environmental Sciences and is a Certified Information & Referral Specialist from the Association of Information & Referral Systems (AIRS).
Procurement & Special Project Coordinator
Grozda Tisma provides administrative assistance in the areas of finance and contract management, assists the Assistant Vice President, Mobility and Transportation, and provides procurement support for the entire Easterseals Transportation Group. Grozda is a native of Belgrade, Serbia, where she worked for 30 years as an Administrative Assistant and Secretary with SBS, IBM, and the University of Natural Sciences and Mathematics. Grozda graduated from Belgrade College in English and has an associate degree from Belgrade University of Arts and Science. Her teacher’s background gives her the opportunity to teach Serbian, Croatian, and Bosnian in language schools. She took classes in early childhood education and Applied Behavioral Analysis, and also works as a speech therapist with children with Autism.
Training and Technical Assistance Specialist
Carrie Diamond has a background in human services transportation operations, volunteer driver programs, mobility management, transportation coordination and the continuum of mobility from safe driving, to retiring the keys, to options to get around when no longer driving. Carrie operated a one-call transportation hub for 5 years at the Aging & Disability Resource Center in Portage County, WI. She implemented a mobility management program and travel training service while at the ADRC. Carrie spent the last 9+ years as the Transportation & Volunteer Specialist for the Greater WI Agency on Aging Resources, Inc.(GWAAR) which oversees aging programs in 70 counties and 11 tribes in WI. She provided technical assistance, training and funding oversight for transportation and volunteer programs and developed specific expertise in non-emergency medical transportation (NEMT) and volunteer driver programs. Carrie is a certified Mobility Manager through the WI Association of Mobility Managers training program.