Time : 2:00–3:30pm ET/1:00-2:30pm CT/11:00am-12:30pm PT
Presenter : Carol Wright Kenderdine, ESPA Consulting
Registration Fee: $45
While transit managers wear many hats in their role of overseeing transit operations, perhaps nothing is as time-consuming or complicated as the day-to-day management responsibilities surrounding employee relations. This webinar will address topics such as competencies for all types of transit personnel and the essential practice of maintaining an excellent workforce through effective hiring, training, and monitoring performance. Real-life scenarios will be used to teach participants how to handle difficult employees and workplace conflict; tips for successful integration of new employees; how to retain and reward excellent employees; and effective policies and procedures for staying out of court.