Instructors: Carol Wright Kenderdine, Kristi McLaughlin and Donna Smith, ESPA Consulting
Registration Fee: $195
This online training course is designed for ADA complementary paratransit managers who are ready to improve the service offered to their customers by taking paratransit service to the next level. As an advanced level course, it will not cover basic requirements of running a paratransit system. Course content highlights using performance measures to improve service, going above and beyond the ADA, social media, training strategies for preparing your staff, strategic management and leadership skills. The course is self-study with no scheduled meeting times. All homework assignments must be submitted on or prior to the end date of the course.