Oct
25
Wed
ADA Complementary Paratransit: Responding to Emergencies
Oct 25 @ 2:00 pm – 3:30 pm

Time : 2:00–3:30pm ET/1:00-2:30pm CT/11:00am-12:30pm PT
Presenter : Carol Wright Kenderdine, ESPA Consulting
Registration Fee: $45

Register Here

ADA Complementary Paratransit: Responding to Emergencies will address considerations to be made when the paratransit preparedness plan must be put into action.  Topics will include coordinating with other agencies; methods of communication; emergency communication; locating and assisting people with disabilities; what to do with pets and service animals and other considerations.

Oct
27
Fri
ADA Complementary Paratransit Management Essentials – **DATES UPDATED**
Oct 27 – Dec 15 all-day

Instructors: Kristi McLaughlin and Donna Smith, ESPA Consulting
Registration Fee:
$195

Register Here

ADA Complementary Paratransit Management Essentials will address key elements related  to relationship building with passengers, the public and governing boards. Content highlights customer service management, effective communication, public engagement strategies, building effective relationships with governing bodies and policy development, amendment and implementation.

Dec
6
Wed
Travel Training Assessments: Determining Student Competency
Dec 6 @ 2:00 pm – 3:30 pm

Time : 2:00–3:30pm ET/1:00-2:30pm CT/11:00am-12:30pm PT
Presenter : Julie Dupree, ESPA Consulting
Registration Fee: $45

Register Here

Travel Training: Determining Student Competency addresses skills trainees should have prior to beginning a travel training program or working with a travel trainer.  Participants will learn how to use the assessment process and other respectful methods to collect information in order to develop an understanding of a trainee’s baseline skills.  Travel trainers must first determine baseline competency information and then  develop a travel instruction plan to help the trainee work toward his/her independent travel goals.  This webinar will address the methods by which a trainer can accomplish these tasks.

 

Jan
22
Mon
Taking ADA Complementary Paratransit Service to the Next Level **DATES UPDATED**
Jan 22 – Mar 2 all-day

Instructors: Carol Wright Kenderdine, Kristi McLaughlin and Donna Smith, ESPA Consulting
Registration Fee: $195

Register Here

This online training course is designed for ADA complementary paratransit managers who are ready to improve the service offered to their customers by taking paratransit service to the next level. As an advanced level course, it will not cover basic requirements of running a paratransit system.  Course content highlights using performance measures to improve service, going above and beyond the ADA, social media, training strategies for preparing your staff, strategic management and leadership skills.