Jul
31
Mon
Community Connections & Your Role as a Travel Trainer
Jul 31 – Sep 8 all-day

Instructors: Julie Dupree, Allie Donnelly, and Kristi McLaughlin, ESPA Consulting
Registration Fee:
$195

Travel trainers are in a unique position to make connections within their communities to increase the potential for independent mobility. This course starts with an overview of the Americans with Disabilities Act and public transportation and how this important piece of federal legislation connects with travel training, followed by information about building a good working relationship with local transportation providers. The remaining two modules explore connections across similar professions such as mobility management and ADA complementary paratransit eligibility programs.

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Introduction to ADA Complementary Paratransit Management
Jul 31 – Sep 8 all-day

Instructors: Kristi McLaughlin and Donna Smith, ESPA Consulting
Registration Fee: $195

This online training course is designed for ADA complementary paratransit managers who are new to the field. Content highlights the history of the the disability movement, paratransit eligibility, human resources management, key considerations in paratransit operations, and the basics in financial management that all paratransit managers need to know.

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Sep
6
Wed
ADA Complementary Paratransit Appeals Process Requirements
Sep 6 @ 2:00 pm – 3:30 pm

Time : 2:00–3:30pm ET/1:00-2:30pm CT/11:00am-12:30pm PT
Presenter : Kristi McLaughlin, ESPA Consulting
Registration Fee: $45

ADA Complementary Paratransit Appeals Process Requirements will address the requirements under the ADA with regards to paratransit appeals, including eligibility decisions, no shows, and suspensions.  Topics to be covered include what decisions carry the right of the applicant/passenger to appeal, separation of function, who should determine appeals, length of time to make an appeal determination, if and when presumptive eligibility goes into effect, and requirements on how the applicant/passenger should be notified of the final decision of the appeal.

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Sep
11
Mon
Introduction to Travel Training Workshop @ Easterseals Project Action Consulting
Sep 11 – Sep 13 all-day

Location: Washington, D.C.
Instructors:
Julie Dupree, Kristi McLaughlin and Donna Smith, ESPA Consulting
Registration Fee:
$300

Introduction to Travel Training is an intensive three-day workshop with classroom and field instruction. The workshop offers an environment where travel trainers will acquire knowledge in the classroom and in the field, obtaining constructive feedback from trainers and colleagues. Travel trainers will receive a workbook and access to a collection of useful electronic resources ready to use when they return to work.

The workshop consists of ten modules and covers strategies for training on rail systems and in rural communities in addition to the traditional fixed-route bus material.  It also covers the role of travel trainers and ADA complementary paratransit service, ADA rights and responsibilities and the process of assessing ongoing progress throughout training.

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Sep
14
Thu
Advanced Travel Training Strategies Workshop @ Easterseals Project Action Consulting
Sep 14 – Sep 15 all-day

Location: Washington, D.C.
Instructors:
Julie Dupree, Kristi McLaughlin and Donna Smith, ESPA Consulting
Registration Fee:
$195

This 1.5 day, in-person workshop will cover advanced travel trainer strategies including working with trainees with psychiatric disabilities and other less common disabilities, behavioral strategies and techniques from a trainer perspective, using physical strategies safely, advanced street crossing techniques, and more.  Also covered are any updated or current requirements for bus operators for assisting people with disabilities in accessing public transportation.

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Oct
2
Mon
ADA Complementary Paratransit Management Essentials
Oct 2 – Nov 10 all-day

Instructors: Kristi McLaughlin and Donna Smith, ESPA Consulting
Registration Fee:
$195

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ADA Complementary Paratransit Management Essentials will address key elements related  to relationship building with passengers, the public and governing boards. Content highlights customer service management, effective communication, public engagement strategies, building effective relationships with governing bodies and policy development, amendment and implementation.

Oct
4
Wed
Travel Training Data Collection Standards
Oct 4 @ 2:00 pm – 3:30 pm

Time : 2:00–3:30pm ET/1:00-2:30pm CT/11:00am-12:30pm PT
Presenter : Julie Dupree, ESPA Consulting
Registration Fee: $45

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Travel Training Data Collection Standards will address the means and methods for data collection that are adopted most often in the field of travel training.  Participants will learn the importance of collecting in-depth data that examines how independent travel resulting from successful travel training benefits the individual, the community, and public transportation agencies.  This webinar will also address best practice standards that already exist, efforts currently in place to enhance standards, and how we can work together to professionalize the field of travel instruction.

Oct
18
Wed
Transportation and the ADA Workshop @ Houston METRO
Oct 18 – Oct 19 all-day

Location: Houston METRO, Houston, Texas
Instructor:
Kristi McLaughlin, ESPA Consulting
Registration Fee:
$195

Have you ever wondered how many companions are allowed to ride with a complementary paratransit eligible passenger?  Or how much assistance a bus operator is required to provide to a passenger with a disability in boarding the bus? Or how many service animals a person with a disability can bring on a fixed route bus?  If you have had these question or other ADA related questions accessible transportation, then this workshop is for you.

This 1.5 day, in-person workshop will cover regulatory requirements for fixed-route, ADA complementary paratransit, and demand responsive transportation.  Instructors will also distinguish between what is a regulatory requirement and what are best practices in customer service.

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Oct
25
Wed
ADA Complementary Paratransit: Responding to Emergencies
Oct 25 @ 2:00 pm – 3:30 pm

Time : 2:00–3:30pm ET/1:00-2:30pm CT/11:00am-12:30pm PT
Presenter : Carol Wright Kenderdine, ESPA Consulting
Registration Fee: $45

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ADA Complementary Paratransit: Responding to Emergencies will address considerations to be made when the paratransit preparedness plan must be put into action.  Topics will include coordinating with other agencies; methods of communication; emergency communication; locating and assisting people with disabilities; what to do with pets and service animals and other considerations.

Dec
4
Mon
Taking ADA Complementary Paratransit Service to the Next Level
Dec 4 2017 – Jan 19 2018 all-day

Instructors: Kristi McLaughlin and Donna Smith, ESPA Consulting
Registration Fee: $195

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This online training course is designed for ADA complementary paratransit managers who are ready to improve the service offered to their customers by taking paratransit service to the next level. As an advanced level course, it will not cover basic requirements of running a paratransit system.  Course content highlights using performance measures to improve service, going above and beyond the ADA, social media, training strategies for preparing your staff, strategic management and leadership skills.