Oct
27
Fri
ADA Complementary Paratransit Management Essentials – **DATES UPDATED**
Oct 27 – Dec 15 all-day

Instructors: Kristi McLaughlin and Donna Smith, ESPA Consulting
Registration Fee:
$195

Register Here

ADA Complementary Paratransit Management Essentials will address key elements related  to relationship building with passengers, the public and governing boards. Content highlights customer service management, effective communication, public engagement strategies, building effective relationships with governing bodies and policy development, amendment and implementation.

Jan
22
Mon
Taking ADA Complementary Paratransit Service to the Next Level **DATES UPDATED**
Jan 22 – Mar 2 all-day

Instructors: Carol Wright Kenderdine, Kristi McLaughlin and Donna Smith, ESPA Consulting
Registration Fee: $195

Register Here

This online training course is designed for ADA complementary paratransit managers who are ready to improve the service offered to their customers by taking paratransit service to the next level. As an advanced level course, it will not cover basic requirements of running a paratransit system.  Course content highlights using performance measures to improve service, going above and beyond the ADA, social media, training strategies for preparing your staff, strategic management and leadership skills.